Terms & Conditions

TERMS & CONDITIONS

Read our Terms & Conditions for restaurant and chef's table bookings, or for gifts & experiences voucher purchases.

RESTAURANT BOOKING TERMS & CONDITIONS

All payment card details are held, and any deposit or cancellation fees will be processed, by Stripe Payments UK, Ltd who acts on behalf of Gordon Ramsay Restaurants. For full details of Stripe’s policy please visit 

https://stripe.com/gb/privacy

Click here to view our latest CV-19 policy.

Restaurant Gordon Ramsay:

All bookings require card details to confirm your reservation.

In the event that the booking is not honoured or is cancelled with less than 48 hours' notice, a fee of £150 per person would be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.

Petrus by Gordon Ramsay:

All bookings require card details to confirm your reservation.

In the event that the booking is not honoured or is cancelled with less than 48hrs notice a fee of £60pp for weekday lunch and £100pp for weekend lunch and all dinners will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.

Restaurant 1890 by Gordon Ramsay:

All bookings require card details to confirm your reservation.

In the event that the booking is not honoured or is cancelled with less than 72hrs notice, a fee of £150 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.

Lucky Cat:

All bookings require card details to confirm your reservation.

In the event that the booking is not honoured or is cancelled with less than 48 hours' notice a cancellation fee of £25 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.

Savoy Grill:

All bookings require card details to confirm your reservation.

In the event that the booking is not honoured or is cancelled with less than 48 hours' notice a cancellation fee of £25 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.

The River Restaurant:

All bookings require card details to confirm your reservation.

In the event that the booking is not honoured or is cancelled with less than 48 hours' notice a cancellation fee of £25 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates. 

Bread Street Kitchen - St Paul's:

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.

Bread Street Kitchen - The City:

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.

Bread Street Kitchen - Southwark:

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.

Bread Street Kitchen - Edinburgh:

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.

Bread Street Kitchen - Liverpool:

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.

Gordon Ramsay Bar & Grill - Mayfair:

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.

Gordon Ramsay Bar & Grill - Park Walk:

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.

Gordon Ramsay Bar & Grill - Chelsea:

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.

The Narrow:

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.

Heddon Street Kitchen:

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.

York & Albany:

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates. 

Plane Food:

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates. 

Street Pizza & Street Burger: 

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £16 per person will be charged. Card payment only. Please note that special terms & conditions may apply for key seasonal dates.

CHEF'S TABLE BOOKING TERMS & CONDITIONS

Restaurant Gordon Ramsay - Inspiration Table:

All bookings require card details to confirm your reservation.

In the event that the booking is not honoured in whole or in part or is cancelled with less than 7 days notice, a cancellation fee of £1000 would be charged to the card provided. If this booking is not reconfirmed 7 days prior, we reserve the right to release the table. 

Please note, special terms & conditions may apply for key dates.

Petrus by Gordon Ramsay - Chef's Table:

All bookings require card details to confirm your reservation.

In the event that the booking is not honoured in whole or in part or is cancelled with less than 7 days notice, a cancellation fee of the Chef's Table Experience menu price per person would be charged to the card provided. If this booking is not reconfirmed 7 days prior, we reserve the right to release the table. 

Please note, special terms & conditions may apply for key dates.

Savoy Grill Gordon Ramsay - Chef's Table:

All bookings require card details to confirm your reservation.

In the event that the booking is not honoured in whole or in part or is cancelled with less than 7 days notice, a cancellation fee of the Chef's Table Experience menu price per person would be charged to the card provided. If this booking is not reconfirmed 7 days prior, we reserve the right to release the table. 

Please note, special terms & conditions may apply for key dates.

Heddon Street Kitchen - Kitchen Table:

All bookings require card details to confirm your reservation.

In the event that the booking is not honoured in whole or in part or is cancelled with less than 7 days notice, a cancellation fee of the Chef's Table Experience menu price per person would be charged to the card provided. If this booking is not reconfirmed 7 days prior, we reserve the right to release the table. 

Please note, special terms & conditions may apply for key dates.

Gordon Ramsay Bar & Grill - Butcher’s Block:

All bookings require card details to confirm your reservation.

In the event that the booking is not honoured in whole or in part or is cancelled with less than 7 days notice, a cancellation fee of the Butcher's Block Experience menu price per person would be charged to the card provided. If this booking is not reconfirmed 7 days prior, we reserve the right to release the table. 

Please note, special terms & conditions may apply for key dates.

Lucky Cat - Chef's Table:

All bookings require card details to confirm your reservation.

In the event that the booking is not honoured in whole or in part or is cancelled with less than 7 days notice, a cancellation fee of the Chef's Table Experience menu price per person would be charged to the card provided. If this booking is not reconfirmed 7 days prior, we reserve the right to release the table. 

Please note, special terms & conditions may apply for key dates.

Lucky Cat - Kori Table:

All bookings require card details to confirm your reservation.

In the event that the booking is not honoured in whole or in part or is cancelled with less than 7 days notice, a cancellation fee of the Experience menu price per person would be charged to the card provided. If this booking is not reconfirmed 7 days prior, we reserve the right to release the table. 

Please note, special terms & conditions may apply for key dates.

Bread Street Kitchen & Bar The City - Ultimate Experience Table

All bookings require card details to confirm your reservation.

In the event that the booking is not honoured in whole or in part or is cancelled with less than 7 days notice, a cancellation fee of the Experience menu price per person would be charged to the card provided. If this booking is not reconfirmed 7 days prior, we reserve the right to release the table. 

Please note, special terms & conditions may apply for key dates.

Bread Street Kitchen & Bar Liverpool - Ultimate Experience Table

All bookings require card details to confirm your reservation.

In the event that the booking is not honoured in whole or in part or is cancelled with less than 7 days notice, a cancellation fee of the Experience menu price per person would be charged to the card provided. If this booking is not reconfirmed 7 days prior, we reserve the right to release the table. 

Please note, special terms & conditions may apply for key dates.

GORDON RAMSAY COMPETITIONS

Street Burger and Street Pizza - Scratch Card Competition

If you're checking out this page because you're a Street Pizza or Street Burger scratch card winner, firstly, congratulations! We look forward to welcoming you to enjoy your prize. Secondly, we have a few Terms and Conditions which can be found below. Please give them a read, and then come and enjoy your freebie! 

Scratch cards are valid from 13th June 2022 - 31st August 2022. Scratch cards are redeemable at all Street Pizza venues for our Street Pizza scratch cards, and all Street Burger venues for our Street Burger Scratch cards and are for instore orders only. 

Street cards must be used in full on 1 visit.

1 scratch card is redeemable per person, per visit.

Scratch cards are not transferable for other products or for change/cash.

Gordon Ramsay Street Pizza and Gordon Ramsay Street Burger may suspend or terminate the promotion at their discretion. 

Street Pizza Prizes

Bottomless Pizza prize consists of: Bottomless pizza for one. Any upgrades, drinks or sides will incur additional costs.

A Side prize consists of: One side of your choice. Any bottomless pizza, upgrades, additional sides or drinks will incur additional costs.

A Dessert prize consists of: One dessert of your choice. Any bottomless pizza, upgrades, additional sides or drinks will incur additional costs.

A Drink prize consists of: One drink of your choice. All cocktails, beer and wine included, with the exception of bottles of wine. Any additional drinks will incur additional costs. 

A Street Pizza T-Shirt prize consists of: One Street Pizza t-shirt of a design and size of your choice, subject to availability. 

A Street Pizza Cap prize consists of: One Street Pizza cap, one size. 

Street Burger Prizes

A Burger, Fries and Soft Drink prize consists of: One signature burger of your choice, one portion of seasoned Koffmann fries and a soft drink. Any upgrades, sides of drinks will incur additional costs. 

A Burger prize consists of: One signature burger of your choice. Additional burger upgrades, sides or drinks will incur additional costs.

A Side prize consists of: One side of your choice. Any burgers, upgrades, additional sides or drinks will incur additional costs.

A Dessert prize consists of: One dessert of your choice. Any burgers, upgrades, additional sides or drinks will incur additional costs.

A Street Burger T-Shirt prize consists of: One Street Burger t-shirt design and size of your choice, subject to availability. 

A Street Burger Cap prize consists of: One Street Burger cap, one size. 

Street Burger and Street Pizza: Street Stamp Loyalty Cards 

If you’re checking out this page because you’ve collected 6 stamps on your Street Stamp loyalty card, firstly, congratulations – that’s dedication! Secondly, we have a few Terms and Conditions which can be found below. Please give them a read, then come and enjoy your freebie!

Street Stamp loyalty cards are valid from 20th June 2022 – 19th June 2023. Scratch cards are redeemable at all Street Burger and Street Pizza venues and for in store orders only. Only one stamp per visit is permitted. Street Stamp loyalty cards must be used in full on 1 visit.

Street Stamp loyalty card is redeemable per person per visit.

Street Stamp loyalty cards are not transferable for other products or for change/cash.

Gordon Ramsay Street Burger and Gordon Ramsay Street Pizza may suspend or terminate the promotion at their discretion.

PRIZES

A Burger, Fries and Soft Drink prize consists of: One signature burger of your choice, one portion of seasoned Koffmann fries and a soft drink. Any upgrades, drinks or sides will incur additional costs. Bottomless Pizza prize consists of: Bottomless pizza for one. Any upgrades, drinks or sides will incur additional costs. 

Gordon Ramsay Academy – Worldwide Wellington

Beef Wellington Half-Day Cooking Class for Two - Instagram Contest

Terms & Conditions

The terms and conditions outlined below apply to Gordon Ramsay Academy Instagram Contest, hosted on the Gordon Ramsay Restaurant and Academy channel.
This promotion is run by Gordon Ramsay Academy and Gordon Ramsay Restaurants Ltd and is not associated with Gordon Ramsay, the individual.

Entrants must have a valid Instagram account. Account must be public for entry.
Entrants must be aged 18 years or over and a UK resident.
Promotion is not available to employees of Gordon Ramsay Restaurants, their families, agents and any other person directly connected with this promotion.
There is 1 prize available in Gordon Ramsay Academy’s Instagram Contest (A half-day beef Wellington cooking class for two at the Gordon Ramsay Academy in Woking).
The contest winners must respond and confirm acceptance of the prize within forty-eight (48) hours of winning. In the event that the winner fails to respond and confirm acceptance of the prize within forty-eight (48) hours of being notified, the promoter reserves the right to forfeit the prize.
The prize is non-transferrable, non-refundable, and there are no cash alternatives.
The winners may be required to take part in promotional activity related to the contest and the winner shall participate in such activity on the Promoter’s reasonable request.
By entering the entrant confirms their eligibility to participate in the contest and the promoter reserves the right to ask for a valid proof of identity and/or age at any point during, before or after the competition.
The promoter reserves the right to withdraw or amend this promotion in the event of any unforeseen circumstances outside their reasonable control.
The promoter reserves the right to terminate or temporarily suspend this promotion in the event of technical or other difficulties that might compromise its integrity.
The promoter and their agents accept no responsibility for difficulties experienced in entering to this promotion.
With regard to any entrant who tampers, intervenes, corrupts or affects the administration, security, fairness, integrity or proper conduct of the competition, the promoter reserves the right at its sole discretion to disqualify any such entrants.
This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or Instagram.
Entrants are deemed to have accepted these terms and conditions by participating in this promotion.
This promotion and these terms are governed by English law and subject to the exclusive jurisdiction of the English courts.
The promoter may contact entrants after the promotion ends to let you know about other offers and services that may be of interest to you. You may opt out at any time. For more information on data protection, view our Privacy Policy.
Any queries relating to the promotion should be addressed to woking@gordonramsayacademy.com or telephone 

020 7352 2442

 (Hours: 09.00 – 17.00 (GMT) Monday to Saturday).
Prize Specific Terms & Conditions.

General terms and conditions also apply.

Prize

A half-day beef Wellington cooking class for two at the Gordon Ramsay Academy in Woking

Entrants must be aged 18 years or over and a UK resident.
Prize consists of: A half-day beef Wellington cooking class for two people at the Gordon Ramsay Academy in Woking, Surrey.
Includes half-day beef Wellington masterclass for two at the Gordon Ramsay Academy.
Prize must be redeemed by booking an available class before December 31st 2022 23.59 (GMT).

All classes and spaces on those classes are subject to availability at time of booking.
Gordon Ramsay will not be present at any time during the event.
Winner will be required to organise and pay for their own travel, subsistence and accommodation (if relevant) to and from the Academy.
The promoter will not be responsible for missed, delayed or cancelled transportation.
The prize is non-transferrable, non-refundable, and there are no cash alternatives. This prize cannot be re-sold.

VOUCHER TERMS & CONDITIONS 

  1. All Gordon Ramsay Restaurants vouchers are to be redeemed in UK Restaurants only.
  2. All postage of vouchers is to UK addresses only. Please allow up to 7 days for Royal Mail first class delivery
  3. All vouchers are valid for 10 months from the date of sale, unless otherwise stated on limited edition vouchers. Vouchers not used within this time will be forfeited with no entitlement to refund or exchange. It is not possible to extend the voucher beyond the stated 10 month validity period.
  4. All vouchers must be booked in advance.
  5. Vouchers cannot be used on certain holidays such as Christmas Day or New Year's Day or certain promotional days such as Valentine's Day or Mother's Day. Please ask when booking.
  6. Vouchers used on set menus available during promotional periods such as the Festive season (November and December) will be subject to a supplement, payable on the day. Please ask when booking.
  7. Vouchers for experiences (set menus, masterclasses etc) cannot be used in conjunction with any other offer, discount, promotion or government incentive. 
  8. Reservations are subject to availability, at our discretion. Please call the telephone number specified on the restaurant’s home page to make your reservation. Purchase of a voucher is not a guarantee of a reservation.
  9. Vouchers must be presented by the bearer on arrival (printed copy or via smart phone) at the relevant restaurant and must be mentioned when booking.
  10. Vouchers purchased for experiences can be exchanged for the experience detailed on the voucher or for goods and services up to the value of that experience. 
  11. Vouchers for masterclasses are only valid with a booking and no admittance shall be permitted for persons without a booking.
  12. Vouchers can be used as full or part payment on goods and services at Gordon Ramsay Restaurants in the UK. Purchases made with vouchers are not refundable in cash - vouchers can only be used for a single transaction; any remaining amount is not exchangeable for cash or another voucher and will be automatically forfeited.
  13. Experience vouchers, where applicable, include a cover charge, however any items ordered in addition to the experience e.g drinks or side dishes, are not included and will be payable on the day. A 15% discretionary service charge will also be applied to your experience or meal on the day.
  14. Vouchers are not refundable in cash or replaceable if lost, destroyed or stolen.
  15. Risk will pass to the customer upon delivery and title will pass upon receipt of payment in full. Where vouchers are dispatched by email, risk will pass to the customer when the email is sent and title will pass upon receipt of payment in full.
  16. The company reserves the right to amend these terms and conditions without prior notice.
  17. For voucher queries relating to the menus, restaurants or bookings please call 0207 592 7970, email guestrelations@gordonramsay.com or find the restaurant direct here.
  18. For website or technical queries regarding your purchase, shopping cart or receiving the vouchers via email/post please contact 0207 592 7954 or email grvouchers@gordonramsay.com - please note this is technical assistance only, you cannot make a booking via these details. If you have opted to receive your voucher via email, please check your junk folder if you do not receive an email notification.
  19. For the avoidance of doubt, the term ‘voucher’ as used in these terms and conditions refers only to vouchers purchased directly from the Gordon Ramsay Restaurants website (www.gordonramsayrestaurants.com) and include monetary vouchers, experience meal vouchers and experience day vouchers.
  20. Experience vouchers do not include drinks, wine pairings, additional dishes or 15% service charge, unless otherwise stated. Additional extras/items will be payable on the day. 
  21. Gordon Ramsay Restaurants vouchers are not accepted at Gordon Ramsay Burger at Harrods.

BOOKINGS 

To book your Gordon Ramsay Restaurants voucher or experience, please contact the respective restaurant directly via phone, or make your booking online noting your individual voucher code. Please ensure you bring your voucher with you, printed or via your smartphone, to present to the restaurant teams on the day.

Online bookings can be made here via our website or directly with the restaurant.

If you have a masterclass voucher (e.g cocktail or culinary masterclass experiences), please contact our dedicated Experiences team on 0207 592 7970 to confirm your booking with your voucher code.

If you have a query about masterclass formats, class availability and future dates, please also call 0207 5927970 or email experiences@gordonramsay.com.  

REFUND POLICY

Should you be unhappy with your vouchers, please return them to us within seven (7) days of receipt and we will provide a full refund.

To request a refund, please call 0207 592 7954 to report the problem and then post the vouchers to:

Gordon Ramsay Vouchers,
Brook House,
10 Church Terrace,
Richmond upon Thames,
TW10 6SE

The refund would be made to the card used for payment and for the full amount stated, including the postage and packaging.

CANCELLATION POLICY

Guest cancellations of meal experiences and monetary voucher bookings are subject to the cancellation policy of that restaurant; guests may be charged a cancellation fee.  Where a voucher has not been used due to the cancellation of a booking, the voucher remains valid until used or expired.

Experience vouchers cancelled by customers less than 4 weeks before a booked experience day shall be forfeited with no right to refund or exchange.

In the unlikely event a booked experience day is cancelled by the company the experience voucher shall remain valid and the company will make every endeavour to rebook the experience day at a mutually convenient time within the next 12 months. Where a booking cannot be re-arranged the experience voucher can be used in exchange for goods and services up to the face value of the voucher at a Gordon Ramsay Restaurant in the UK (subject to voucher expiry and reservation at the restaurant).

The company cannot be held liable for any travel or accommodation costs in relation to a cancellation and experience day vouchers that are not rebooked or exchanges for goods and service shall be forfeited.

KIDS EAT FREE IN SELECTED GORDON RAMSAY RESTAURANTS

Our Kids Eat Free offer is only available for children up to 8 years old. Free kids meal(s) from the set children's menu only. Not available in conjunction with any other offer, promotion or discount. Available at selected UK restaurants only. One child per adult ordering off of the A La Carte menu.