Gordon Ramsay Restaurants Gordon Ramsay Restaurants In light of recent events, please see responses to some Frequently Asked Questions relating to bookings, vouchers and experiences at Gordon Ramsay Restaurants.
Are your restaurants open?
Our London restaurants will be open until Saturday 21 March, after which we will temporarily close. Please continue to check our restaurant websites for more information as the situation evolves. If you have an existing booking during this temporary closure, please note that your booking would have been cancelled and you should have received notification.
When will you be re-opening your restaurants?
As the current situation is changing daily, we are unable to confirm an exact re-opening date, however please continue to check back on our website for more information. Future bookings will be opened online and reservations can be made via our booking widget.
I need to cancel or amend an upcoming booking
If you booked online you can cancel/amend your reservation in the same way, please see your booking confirmation email for more information.
For any urgent requests relating to an existing booking, please email reservations@gordonramsay.com – please note we are expecting significant volume of enquiries and we may take longer to respond than usual.
I have an existing Private Dining and Events / Group / Kitchen Table reservation – can I reschedule?
For existing and upcoming bookings, please email privatediningandevents@gordonramsay.com and we will help you re-book your event at a later date.
For any new Private Dining enquiries for future dates, please submit your request via our online booking form.
My voucher is about to expire, can I extend it?
All Gordon Ramsay gift vouchers, including those shortly due to expire, can be extended to 1 December 2020 (excluding key dates) in light of the current situation.
All bookings can be made online via our website. Alternatively, in urgent cases you can email guestrelations@gordonramsay.com with your details and voucher code to re-book your experience.
Please note that any set menus (lunch, dinner/pre-theatre) may be subject to a Festive supplement, payable on the day, if booked in November or December.
I have a Black Friday / Boxing Day Sale voucher expiring on 31 March – can I extend this?
Please note that we can extend your voucher until 1 December 2020 (excluding key dates).
I am due to attend a masterclass – how do I know if it is going ahead, and can I move it to another time?
Should your masterclass take place during our temporary closure period, a member of our team should have been in touch with you to inform you and extend your voucher. Should you have any further questions please email your query to experiences@gordonramsay.com and we will assist you.
Can I get a refund for my voucher?
Refunds can only be offered within 7 days of purchase, with proof of receipt, please email grvouchers@gordonramsay.com should you wish to claim a refund for your experience. If you are outside of the 7 day period, then regretfully no refunds are offered, however any experience or masterclass voucher can also be used as monetary value at any of our London restaurants. If your voucher is shortly due to expire and you are unable to book by this time, your current voucher will be extended until 1 December 2020 (excluding key dates).
I have a Virgin Experience Days, Red Letter Days or Buyagift voucher – can I extend it?
Please note the below contact details and links for third party voucher providers we work with. You will need your voucher serial number and pin code to request an extension via the partner website – please note that Gordon Ramsay Restaurants are unable to extend third party voucher expiry dates, this must be done directly with the provider. Due to the current situation, third party partners are offering voucher extensions free of charge – please see their websites or contact their Customer Services teams below for more information.
I have purchased a Design My Night ticket for an upcoming event – can I cancel?
If you have purchased tickets for an upcoming event via Design My Night and would like to re-book your experience for a later date, or if you would like to request a refund, please contact guestrelations@gordonramsay.com with your DMN ticket reference number and booking details – in the instance where your ticket is for a specific date, we will be happy to welcome you at another time convenient to you.
Existing restaurant bookings – please contact reservations@gordonramsay.com
New restaurant bookings – please make an online reservation via our website
Existing Private Dining and Events bookings: privatediningandevents@gordonramsay.com
New Private Dining and Events bookings – please send an enquiry via our online booking form
Masterclass bookings: experiences@gordonramsay.com
Voucher bookings or enquiries: guestrelations@gordonramsay.com
Voucher website/technical queries: grvouchers@gordonramsay.com
Third party voucher extensions – please contact the provider directly
Our full Terms & Conditions for Reservations and Voucher purchases can also be viewed below.
Read our Terms and Conditions for booking our individual restaurants and buying our gifts and experiences vouchers.
Lucky Cat:
Please note that all bookings require card details for groups of 5+. All dinner bookings Tuesday to Saturday also require card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours' notice the cancellation fee of £50 per person will be charged to the card.
Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly.
Bread Street Kitchen:
It is our booking procedure to secure bookings for 13+ guests with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of Bread Street Kitchen to charge £30.00 per person to your card.
Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly.
Savoy Grill:
It is our booking procedure to secure bookings for 4+ guests with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of Savoy Grill to charge £50.00 per person to your card.
Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly.
Gordon Ramsay Bar & Grill:
It is our booking procedure to secure bookings for 13+ guests with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of Gordon Ramsay Bar & Grill to charge £30.00 per person to your card.
Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly.
Maze Grill Park Walk:
It is our booking procedure to secure bookings for parties of 13+ with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of maze Grill to charge £30.00 per person to your card.
Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly.
Maze Grill Royal Hospital Road:
It is our booking procedure to secure bookings for parties of 13+ with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of maze Grill to charge £30.00 per person to your card.
Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly.
Restaurant Gordon Ramsay:
Restaurant Gordon Ramsay requests a credit card number to hold this reservation.
It is our booking procedure to secure the booking with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of Restaurant Gordon Ramsay to charge £100.00 per person for lunch (£150.00 on Saturdays) or £150.00 per person for dinner to your card.
Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly.
Dress code: At the request of our guests, Restaurant Gordon Ramsay has a smart dress code - jacket preferred, shirt with a collar required for gentlemen, no t-shirts, shorts, sportswear, sneakers or trainers of any kind.
Petrus:
It is our booking procedure to secure the reservation with credit or debit card details for bookings of 5+.
In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of Petrus to charge £50.00 per person for lunch or £100.00 per person for dinner to your card.
Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly.
The Narrow:
It is our booking procedure to secure bookings for parties of 13+ with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of The Narrow to charge £30.00 per person to your card.
Please note - Bookings terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly.
Heddon Street Kitchen:
It is our booking procedure to secure bookings for parties of 13+ with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of Heddon Street Kitchen to charge £30.00 per person to your card.
Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly.
Union Street Café and Olive Grove:
It is our booking procedure to secure bookings for parties of 13+ with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of Union Street Cafe to charge £30.00 per person to your card.
Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly.
York & Albany:
It is our booking procedure to secure bookings for parties of 13+ with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of York and Albany to charge £30.00 per person to your card.
Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly.
Plane Food:
It is our booking procedure to secure bookings for parties of 13+ with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of Plane Food to charge £30.00 per person to your card.
Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly.
London House:
It is our booking procedure to secure bookings for parties of 13+ with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of London House to charge £30.00 per person to your card.
Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly.
Petrus Kitchen Table:
The Petrus - Kitchen Table requests a credit card number to hold this booking.
Bookings are subject to the restaurant's cancellation policy.
You will be able to cancel this booking without incurring a charge up to 7 days prior to your requested reservation time. Reductions in party size require 72 hours’ notice before the reservation. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 7 days notice, it will be at the discretion of the restaurant to charge the full menu price per person to your card.
Please note - Prices and Booking terms and conditions for festive and key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly.
Savoy Kitchen Table:
The Savoy Grill - Kitchen Table requests a credit card number to hold this booking.
Bookings are subject to the restaurant's cancellation policy.
You will be able to cancel this booking without incurring a charge up to 7 days prior to your requested reservation time. Reductions in party size require 72 hours’ notice before the reservation. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 7 days notice, it will be at the discretion of the restaurant to charge the full menu price per person to your card.
Please note - Prices and Booking terms and conditions for festive and key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly.
Heddon Street Kitchen Table:
The Heddon Street Kitchen - Kitchen Table requests a credit card number to hold this booking.
Bookings are subject to the restaurant's cancellation policy.
You will be able to cancel this booking without incurring a charge up to 7 days prior to your requested reservation time. Reductions in party size require 72 hours’ notice before the reservation. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 7 days notice, it will be at the discretion of the restaurant to charge the full menu price per person to your card.
Please note - Prices and Booking terms and conditions for festive and key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly.
Gordon Ramsay Bar & Grill Butcher’s Block:
The Butcher’s Block at Gordon Ramsay Bar & Grill requests a credit card number to hold this booking.
Bookings are subject to the restaurant's cancellation policy.
You will be able to cancel this booking without incurring a charge up to 7 days prior to your requested reservation time. Reductions in party size require 72 hours’ notice before the reservation. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 7 days notice, it will be at the discretion of the restaurant to charge the full menu price per person to your card.
Please note - Prices and Booking terms and conditions for festive and key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly.
Lucky Cat - Kasai Chef's Table:
The Kasai Chef's Table at Lucky Cat requests a credit card number to hold this booking.
Bookings are subject to the restaurant's cancellation policy.
You will be able to cancel this booking without incurring a charge up to 7 days prior to your requested reservation time. Reductions in party size require 72 hours’ notice before the reservation. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 7 days notice, it will be at the discretion of Lucky Cat to charge the full menu price per person to your card.
Please note - Prices and Booking terms and conditions for festive and key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly.
Lucky Cat - Kori Chef's Table:
The Kori Chef's Table at Lucky Cat requests a credit card number to hold this booking.
Bookings are subject to the restaurant's cancellation policy.
You will be able to cancel this booking without incurring a charge up to 7 days prior to your requested reservation time. Reductions in party size require 72 hours’ notice before the reservation. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 7 days notice, it will be at the discretion of Lucky Cat to charge the full menu price per person to your card.
Please note - Prices and Booking terms and conditions for festive and key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly.
To book your Gordon Ramsay Restaurants voucher or experience, please contact the respective restaurant directly via phone, or make your booking online noting your individual voucher code. Please note you will be required to bring your voucher with you when you dine.
Online bookings can be made here via our website, however, if you would like to speak to someone regarding your booking, please contact us on 0207 592 7970.
If you have a masterclass voucher (e.g cocktail or culinary masterclass experiences), please contact our dedicated Experiences team on 0207 592 7970 to confirm your booking with your voucher code.
If you have a query about masterclass formats, class availability and future dates, please also call 0207 5927970 or email experiences@gordonramsay.com.
Should you be unhappy with your vouchers, please return them to us within seven days of receipt and we will provide a full refund.
To request a refund, please call 0207 592 7954 to report the problem and then post the vouchers to Gordon Ramsay Vouchers, Willoughby House, 439 Richmond Road, Twickenham TW1 2AG.
The refund would be made to the card used for payment and for the full amount stated, including the postage and packaging.
Guest cancellations of meal experiences and monetary voucher bookings are subject to the cancellation policy of that restaurant; guests may be charged a cancellation fee. Where a voucher has not been used due to the cancellation of a booking, the voucher remains valid until used or expired.
Experience vouchers cancelled by customers less than 4 weeks before a booked experience day shall be forfeited with no right to refund or exchange.
In the unlikely event a booked experience day is cancelled by the company the experience voucher shall remain valid and the company will make every endeavour to rebook the experience day at a mutually convenient time within the next 12 months. Where a booking cannot be re-arranged the experience voucher can be used in exchange for goods and services up to the face value of the voucher at a Gordon Ramsay Restaurant in the UK (subject to voucher expiry and reservation at the restaurant).
The company cannot be held liable for any travel or accommodation costs in relation to a cancellation and experience day vouchers that are not rebooked or exchanges for goods and service shall be forfeited.