Gordon Ramsay Restaurants Gordon Ramsay Restaurants Read our Terms & Conditions for restaurant and kitchen tables bookings, or for gifts & experiences voucher purchases.
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[Last updated on 23 November 2020]
Please note we are complying with all Government guidelines and we ask that our guests do the same. Visit gordonramsayrestaurants.com/COVID-19 for our full policy. We ask that all guests arrive at the time of their reservation and note that last orders are at 10pm - guests must depart by 11pm according to Government guidelines.
All payment card details are held, and any deposit or cancellation fees will be processed, by Stripe Payments UK, Ltd who acts on behalf of Gordon Ramsay Restaurants. For full details of Stripe’s policy please visit https://stripe.com/gb/privacy
Restaurant Gordon Ramsay:
In the event that the booking is not honoured or is cancelled with less than 48 hours' notice, a fee of £100 per person for lunch (£150 on Saturdays) or £150 per person for dinner would be charged to the card.
Please note for the Festive period, from 1 December and 9 January at Restaurant Gordon Ramsay, a cancellation fee of £150.00 will apply to all bookings. For more information please contact the restaurant directly.
Petrus by Gordon Ramsay:
Bookings of 5+ require card details to confirm your reservation.
In the event that the booking is not honoured or is cancelled with less than 48hrs notice a fee of £50pp for lunch and £100pp for dinner will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.
Lucky Cat:
Bookings of 5+ require card details to confirm your reservation.
In the event that the booking is not honoured or is cancelled with less than 48 hours' notice a cancellation fee of £50 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.
Savoy Grill:
Bookings of 5+ require card details to confirm your reservation.
In the event that the booking is not honoured or is cancelled with less than 48 hours' notice a cancellation fee of £50 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.
Bread Street Kitchen:
Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.
For the Festive period, from 3 to 24 December, we will require credit card details for all bookings of 6+ to hold your reservation.
Gordon Ramsay Bar & Grill:
Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.
For the Festive period, from 3 to 24 December, we will require credit card details for all bookings of 6+ to hold your reservation.
Maze Grill Park Walk:
Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.
For the Festive period, from 3 to 24 December, we will require credit card details for all bookings of 6+ to hold your reservation.
Maze Grill Royal Hospital Road:
Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.
For the Festive period, from 3 to 24 December, we will require credit card details for all bookings of 6+ to hold your reservation.
The Narrow:
Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.
For the Festive period, from 3 to 24 December, we will require credit card details for all bookings of 6+ to hold your reservation.
Heddon Street Kitchen:
Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.
For the Festive period, from 3 to 24 December, we will require credit card details for all bookings of 6+ to hold your reservation.
Union Street Café:
Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.
For the Festive period, from 3 to 24 December, we will require credit card details for all bookings of 6+ to hold your reservation.
York & Albany:
Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.
For the Festive period, from 3 to 24 December, we will require credit card details for all bookings of 6+ to hold your reservation.
Plane Food:
Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.
For the Festive period, from 3 to 24 December, we will require credit card details for all bookings of 6+ to hold your reservation.
London House:
Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card.
For the Festive period, from 3 to 24 December, we will require credit card details for all bookings of 6+ to hold your reservation.
Street Pizza - St Paul's, Southwark & Camden
Please note that special terms & conditions may apply for key seasonal dates.
Petrus by Gordon Ramsay - Chef's Table:
All bookings require card details to confirm your reservation.
In the event that the booking is not honoured in whole or in part or is cancelled with less than 7 days notice, a cancellation fee of the Kitchen Table Experience menu price per person would be charged to the card provided. If this booking is not reconfirmed 7 days prior, we reserve the right to release the table.
Please note, special terms & conditions may apply for key dates.
Savoy Grill Gordon Ramsay - Kitchen Table:
All bookings require card details to confirm your reservation.
In the event that the booking is not honoured in whole or in part or is cancelled with less than 7 days notice, a cancellation fee of the Kitchen Table Experience menu price per person would be charged to the card provided. If this booking is not reconfirmed 7 days prior, we reserve the right to release the table.
Please note, special terms & conditions may apply for key dates.
Heddon Street Kitchen - Kitchen Table:
All bookings require card details to confirm your reservation.
In the event that the booking is not honoured in whole or in part or is cancelled with less than 7 days notice, a cancellation fee of the Kitchen Table Experience menu price per person would be charged to the card provided. If this booking is not reconfirmed 7 days prior, we reserve the right to release the table.
Please note, special terms & conditions may apply for key dates.
Gordon Ramsay Bar & Grill - Butcher’s Block:
All bookings require card details to confirm your reservation.
In the event that the booking is not honoured in whole or in part or is cancelled with less than 7 days notice, a cancellation fee of the Kitchen Table Experience menu price per person would be charged to the card provided. If this booking is not reconfirmed 7 days prior, we reserve the right to release the table.
Please note, special terms & conditions may apply for key dates.
Lucky Cat - Kasai & Kori Chef's Tables:
All bookings require card details to confirm your reservation.
In the event that the booking is not honoured in whole or in part or is cancelled with less than 7 days notice, a cancellation fee of the Kitchen Table Experience menu price per person would be charged to the card provided. If this booking is not reconfirmed 7 days prior, we reserve the right to release the table.
Please note, special terms & conditions may apply for key dates.
Please refer to the Gordon Ramsay Restaurants FAQ page for voucher queries, including extension policies, in light of recent events.
To book your Gordon Ramsay Restaurants voucher or experience, please contact the respective restaurant directly via phone, or make your booking online noting your individual voucher code. Please ensure you bring your voucher with you, printed or via your smartphone, to present to the restaurant teams on the day.
Online bookings can be made here via our website or directly with the restaurant.
If you have a masterclass voucher (e.g cocktail or culinary masterclass experiences), please contact our dedicated Experiences team on 0207 592 7970 to confirm your booking with your voucher code.
If you have a query about masterclass formats, class availability and future dates, please also call 0207 5927970 or email experiences@gordonramsay.com.
Should you be unhappy with your vouchers, please return them to us within seven (7) days of receipt and we will provide a full refund.
To request a refund, please call 0207 592 7954 to report the problem and then post the vouchers to Gordon Ramsay Vouchers, Willoughby House, 439 Richmond Road, Twickenham TW1 2AG.
The refund would be made to the card used for payment and for the full amount stated, including the postage and packaging.
Guest cancellations of meal experiences and monetary voucher bookings are subject to the cancellation policy of that restaurant; guests may be charged a cancellation fee. Where a voucher has not been used due to the cancellation of a booking, the voucher remains valid until used or expired.
Experience vouchers cancelled by customers less than 4 weeks before a booked experience day shall be forfeited with no right to refund or exchange.
In the unlikely event a booked experience day is cancelled by the company the experience voucher shall remain valid and the company will make every endeavour to rebook the experience day at a mutually convenient time within the next 12 months. Where a booking cannot be re-arranged the experience voucher can be used in exchange for goods and services up to the face value of the voucher at a Gordon Ramsay Restaurant in the UK (subject to voucher expiry and reservation at the restaurant).
The company cannot be held liable for any travel or accommodation costs in relation to a cancellation and experience day vouchers that are not rebooked or exchanges for goods and service shall be forfeited.