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Terms & Conditions

Read our Terms & Conditions for restaurant bookings and gifts & experiences voucher purchases.

 

Click for restaurant booking terms

 

Click for gifts & experiences voucher terms

 

RESTAURANT BOOKING TERMS & CONDITIONS

Government Eat Out to Help Out scheme:

Please note that the following Gordon Ramsay Restaurants are taking part in the Eat Out to Help Out scheme, with 50% off food (up to £10 per person), Monday to Wednesday, from 3 to 31 August 2020: Bread Street Kitchen (and Street Pizza Bread Street Kitchen), Heddon Street Kitchen, Gordon Ramsay Bar & Grill, Lucky Cat by Gordon Ramsay, London House, maze Grill Park Walk, The Narrow by Gordon Ramsay, Union Street Cafe, York & Albany and Gordon Ramsay Plane Food. The discount can be applied to food and soft drinks from ALC and seasonal menus, and excludes alcohol and service charge. We cannot accept gift experience vouchers in conjunction with the scheme.

 

Please note that the following fine dining restaurants are not participating, and are therefore excluded from the discount: Restaurant Gordon Ramsay, Petrus by Gordon Ramsay and Savoy Grill Gordon Ramsay. 

 

Lucky Cat:

Please note that all bookings require card details for groups of 5+. All dinner bookings Tuesday to Saturday also require card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours' notice the cancellation fee of £50 per person will be charged to the card.

 

Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Bread Street Kitchen:

It is our booking procedure to secure bookings for 13+ guests with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of Bread Street Kitchen to charge £30.00 per person to your card.

 

Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Savoy Grill:

It is our booking procedure to secure bookings for 4+ guests with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of Savoy Grill to charge £50.00 per person to your card.

 

Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Gordon Ramsay Bar & Grill:

It is our booking procedure to secure bookings for 13+ guests with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of Gordon Ramsay Bar & Grill to charge £30.00 per person to your card. 

 

Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Maze Grill Park Walk:

It is our booking procedure to secure bookings for parties of 13+ with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of maze Grill to charge £30.00 per person to your card.

 

Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Maze Grill Royal Hospital Road:

It is our booking procedure to secure bookings for parties of 13+ with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of maze Grill to charge £30.00 per person to your card.

 

Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Restaurant Gordon Ramsay:

Restaurant Gordon Ramsay requests a credit card number to hold this reservation.

 

It is our booking procedure to secure the booking with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of Restaurant Gordon Ramsay to charge £100.00 per person for lunch (£150.00 on Saturdays) or £150.00 per person for dinner to your card.

 

Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Dress code: At the request of our guests, Restaurant Gordon Ramsay has a smart dress code - jacket preferred, shirt with a collar required for gentlemen, no t-shirts, shorts, sportswear, sneakers or trainers of any kind.

 

Petrus:

It is our booking procedure to secure the reservation with credit or debit card details for bookings of 5+.

 

In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of Petrus to charge £50.00 per person for lunch or £100.00 per person for dinner to your card.

 

Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

The Narrow:

It is our booking procedure to secure bookings for parties of 13+ with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of The Narrow to charge £30.00 per person to your card.

 

Please note - Bookings terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Heddon Street Kitchen:

It is our booking procedure to secure bookings for parties of 13+ with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of Heddon Street Kitchen to charge £30.00 per person to your card.

 

Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Union Street Café and Olive Grove:

It is our booking procedure to secure bookings for parties of 13+ with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of Union Street Cafe to charge £30.00 per person  to your card. 

 

Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

York & Albany:

It is our booking procedure to secure bookings for parties of 13+ with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of York and Albany to charge £30.00 per person to your card.

 

Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Plane Food:

It is our booking procedure to secure bookings for parties of 13+ with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of Plane Food to charge £30.00 per person to your card.

 

Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

London House:

It is our booking procedure to secure bookings for parties of 13+ with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of London House to charge £30.00 per person to your card.

 

Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Petrus Kitchen Table:

The Petrus - Kitchen Table requests a credit card number to hold this booking.

 

Bookings are subject to the restaurant's cancellation policy.

 

You will be able to cancel this booking without incurring a charge up to 7 days prior to your requested reservation time. Reductions in party size require 72 hours’ notice before the reservation. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 7 days notice, it will be at the discretion of the restaurant to charge the full menu price per person to your card. 

 

Please note - Prices and Booking terms and conditions for festive and key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Savoy Kitchen Table:

The Savoy Grill - Kitchen Table requests a credit card number to hold this booking.

 

Bookings are subject to the restaurant's cancellation policy.

 

You will be able to cancel this booking without incurring a charge up to 7 days prior to your requested reservation time. Reductions in party size require 72 hours’ notice before the reservation. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 7 days notice, it will be at the discretion of the restaurant to charge the full menu price per person to your card. 

 

Please note - Prices and Booking terms and conditions for festive and key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Heddon Street Kitchen Table:

The Heddon Street Kitchen - Kitchen Table requests a credit card number to hold this booking.

 

Bookings are subject to the restaurant's cancellation policy.

 

You will be able to cancel this booking without incurring a charge up to 7 days prior to your requested reservation time. Reductions in party size require 72 hours’ notice before the reservation. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 7 days notice, it will be at the discretion of the restaurant to charge the full menu price per person to your card. 

 

Please note - Prices and Booking terms and conditions for festive and key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Gordon Ramsay Bar & Grill Butcher’s Block:

The Butcher’s Block at Gordon Ramsay Bar & Grill requests a credit card number to hold this booking.

 

Bookings are subject to the restaurant's cancellation policy.

 

You will be able to cancel this booking without incurring a charge up to 7 days prior to your requested reservation time. Reductions in party size require 72 hours’ notice before the reservation. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 7 days notice, it will be at the discretion of the restaurant to charge the full menu price per person to your card. 

 

Please note - Prices and Booking terms and conditions for festive and key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Lucky Cat - Kasai Chef's Table:

The Kasai Chef's Table at Lucky Cat requests a credit card number to hold this booking.

 

Bookings are subject to the restaurant's cancellation policy.

 

You will be able to cancel this booking without incurring a charge up to 7 days prior to your requested reservation time. Reductions in party size require 72 hours’ notice before the reservation. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 7 days notice, it will be at the discretion of Lucky Cat to charge the full menu price per person to your card. 

 

Please note - Prices and Booking terms and conditions for festive and key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Lucky Cat - Kori Chef's Table:

The Kori Chef's Table at Lucky Cat requests a credit card number to hold this booking.

 

Bookings are subject to the restaurant's cancellation policy.

 

You will be able to cancel this booking without incurring a charge up to 7 days prior to your requested reservation time. Reductions in party size require 72 hours’ notice before the reservation. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 7 days notice, it will be at the discretion of Lucky Cat to charge the full menu price per person to your card. 

 

Please note - Prices and Booking terms and conditions for festive and key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

VOUCHER TERMS & CONDITIONS

Please refer to the Gordon Ramsay Restaurants FAQ page for voucher queries, including extension policies, in light of recent events.

  1. All Gordon Ramsay Restaurants vouchers are to be redeemed in UK Restaurants only.
  2. All postage of vouchers is to UK addresses only. 
  3. All vouchers are valid for 10 months from the date of sale, unless otherwise stated on limited edition vouchers. Vouchers not used within this time will be forfeited with no entitlement to refund or exchange. It is not possible to extend the voucher beyond the stated 10 month validity period.
  4. All vouchers must be booked in advance.
  5. Vouchers cannot be used on certain holidays such as Christmas Day or New Year's Day or certain promotional days such as Valentine's Day or Mother's Day. Please ask when booking.
  6. Vouchers used on set menus available during promotional periods such as the festive season (November and December) will be subject to a supplement, payable on the day. Please ask when booking.
  7. Vouchers for experiences (set menus, masterclasses etc) cannot be used in conjunction with any other offer, discount, promotion or government incentive, including the Government Eat Out to Help Out scheme. Monetary vouchers can be accepted as cash payment alongside the EOTHO scheme, provided the total bill is less than the value of the gift voucher.
  8. Reservations are subject to availability, at our discretion. Please call the telephone number specified on the restaurant’s home page to make your reservation. Purchase of a voucher is not a guarantee of a reservation.
  9. Vouchers must be presented by the bearer on arrival (printed copy or via smart phone) at the relevant restaurant and must be mentioned when booking.
  10. Vouchers purchased for experiences can be exchanged for the experience detailed on the voucher or for goods and services up to the value of that experience. 
  11. Vouchers for masterclasses are only valid with a booking and no admittance shall be permitted for persons without a booking.
  12. Vouchers can be used as full or part payment on goods and services at Gordon Ramsay Restaurants in the UK. Purchases made with vouchers are not refundable in cash - vouchers can only be used for a single transaction; any remaining amount is not exchangeable for cash or another voucher and will be automatically forfeited.
  13. Experience vouchers, where applicable, include a cover charge, however any items ordered in addition to the experience e.g drinks or side dishes, are not included and will be payable on the day. A 15% discretionary service charge will also be applied to your experience or meal on the day.
  14. Vouchers are not refundable in cash or replaceable if lost, destroyed or stolen.
  15. Risk will pass to the customer upon delivery and title will pass upon receipt of payment in full. Where vouchers are dispatched by email, risk will pass to the customer when the email is sent and title will pass upon receipt of payment in full.
  16. The company reserves the right to amend these terms and conditions without prior notice.
  17. For voucher queries relating to the menus, restaurants or bookings please call 0207 592 7970, email guestrelations@gordonramsay.com or find the restaurant direct here.
  18. For website or technical queries regarding your purchase, shopping cart or receiving the vouchers via email/post please contact 0207 592 7954 or email grvouchers@gordonramsay.com - please note this is technical assistance only, you cannot make a booking via these details. If you have opted to receive your voucher via email, please check your junk folder if you do not receive an email notification.
  19. For the avoidance of doubt, the term ‘voucher’ as used in these terms and conditions refers only to vouchers purchased directly from the Gordon Ramsay Restaurants website (www.gordonramsayrestaurants.com) and include monetary vouchers, experience meal vouchers and experience day vouchers.
  20. Experience vouchers do not include drinks, wine pairings, additional dishes or 15% service charge, unless otherwise stated. Additional extras/items will be payable on the day. 

BOOKINGS 

To book your Gordon Ramsay Restaurants voucher or experience, please contact the respective restaurant directly via phone, or make your booking online noting your individual voucher code. Please ensure you bring your voucher with you, printed or via your smartphone, to present to the restaurant teams on the day.

Online bookings can be made here via our website, however, if you would like to speak to someone regarding your booking, please contact us on 0207 592 7970.

If you have a masterclass voucher (e.g cocktail or culinary masterclass experiences), please contact our dedicated Experiences team on 0207 592 7970 to confirm your booking with your voucher code.

If you have a query about masterclass formats, class availability and future dates, please also call 0207 5927970 or email experiences@gordonramsay.com.

  

REFUND POLICY

Should you be unhappy with your vouchers, please return them to us within seven (7) days of receipt and we will provide a full refund.

To request a refund, please call 0207 592 7954 to report the problem and then post the vouchers to Gordon Ramsay Vouchers, Willoughby House, 439 Richmond Road, Twickenham TW1 2AG.

The refund would be made to the card used for payment and for the full amount stated, including the postage and packaging.

 

CANCELLATION POLICY

Guest cancellations of meal experiences and monetary voucher bookings are subject to the cancellation policy of that restaurant; guests may be charged a cancellation fee.  Where a voucher has not been used due to the cancellation of a booking, the voucher remains valid until used or expired.

Experience vouchers cancelled by customers less than 4 weeks before a booked experience day shall be forfeited with no right to refund or exchange.

In the unlikely event a booked experience day is cancelled by the company the experience voucher shall remain valid and the company will make every endeavour to rebook the experience day at a mutually convenient time within the next 12 months. Where a booking cannot be re-arranged the experience voucher can be used in exchange for goods and services up to the face value of the voucher at a Gordon Ramsay Restaurant in the UK (subject to voucher expiry and reservation at the restaurant).

The company cannot be held liable for any travel or accommodation costs in relation to a cancellation and experience day vouchers that are not rebooked or exchanges for goods and service shall be forfeited.

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