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Terms & Conditions

Read our Terms & Conditions for restaurant and chef's table bookings, or for gifts & experiences voucher purchases.

 

CLICK FOR RESTAURANT BOOKING TERMS

 

CLICK FOR CHEF'S TABLE BOOKING TERMS

 

CLICK FOR GIFTS & EXPERIENCES VOUCHER TERMS

 

CLICK FOR FAQS

 

RESTAURANT BOOKING TERMS & CONDITIONS

All payment card details are held, and any deposit or cancellation fees will be processed, by Stripe Payments UK, Ltd who acts on behalf of Gordon Ramsay Restaurants. For full details of Stripe’s policy please visit https://stripe.com/gb/privacy

 

Click here to view our latest CV-19 policy.

 

Restaurant Gordon Ramsay:

All bookings require card details to confirm your reservation.

In the event that the booking is not honoured or is cancelled with less than 48 hours' notice, a fee of £150 per person would be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.

 

Petrus by Gordon Ramsay:

All bookings require card details to confirm your reservation.

In the event that the booking is not honoured or is cancelled with less than 48hrs notice a fee of £50pp for lunch and £100pp for dinner will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.

 

Lucky Cat:

All bookings require card details to confirm your reservation.

In the event that the booking is not honoured or is cancelled with less than 48 hours' notice a cancellation fee of £25 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.

 

Savoy Grill:

All bookings require card details to confirm your reservation.

In the event that the booking is not honoured or is cancelled with less than 48 hours' notice a cancellation fee of £25 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.

 

Bread Street Kitchen -  St Paul's:

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.

 

Bread Street Kitchen - Southwark:

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.

  

Gordon Ramsay Bar & Grill - Mayfair:

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.

 

Gordon Ramsay Bar & Grill - Park Walk:

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.

 

Gordon Ramsay Bar & Grill - Chelsea:

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.

 

The Narrow:

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.

 

Heddon Street Kitchen:

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.

 

York & Albany:

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.

 

Plane Food:

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card. Please note that special terms & conditions may apply for key seasonal dates.

 

London House:

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card.

 

Street Pizza & Street Burger: 

Please note that special terms & conditions may apply for key seasonal dates.

 

Chef's Table Booking Terms & Conditions

Petrus by Gordon Ramsay - Chef's Table:

All bookings require card details to confirm your reservation.

In the event that the booking is not honoured in whole or in part or is cancelled with less than 7 days notice, a cancellation fee of the Chef's Table Experience menu price per person would be charged to the card provided. If this booking is not reconfirmed 7 days prior, we reserve the right to release the table. 

Please note, special terms & conditions may apply for key dates.

 

Savoy Grill Gordon Ramsay - Chef's Table:

All bookings require card details to confirm your reservation.

In the event that the booking is not honoured in whole or in part or is cancelled with less than 7 days notice, a cancellation fee of the Chef's Table Experience menu price per person would be charged to the card provided. If this booking is not reconfirmed 7 days prior, we reserve the right to release the table. 

Please note, special terms & conditions may apply for key dates.

 

Heddon Street Kitchen - Chef's Table:

All bookings require card details to confirm your reservation.

In the event that the booking is not honoured in whole or in part or is cancelled with less than 7 days notice, a cancellation fee of the Chef's Table Experience menu price per person would be charged to the card provided. If this booking is not reconfirmed 7 days prior, we reserve the right to release the table. 

Please note, special terms & conditions may apply for key dates.

 

Gordon Ramsay Bar & Grill - Butcher’s Block:

All bookings require card details to confirm your reservation.

In the event that the booking is not honoured in whole or in part or is cancelled with less than 7 days notice, a cancellation fee of the Butcher's Block Experience menu price per person would be charged to the card provided. If this booking is not reconfirmed 7 days prior, we reserve the right to release the table. 

Please note, special terms & conditions may apply for key dates.

 

Lucky Cat - Kasai & Kori Chef's Tables:

All bookings require card details to confirm your reservation.

In the event that the booking is not honoured in whole or in part or is cancelled with less than 7 days notice, a cancellation fee of the Chef's Table Experience menu price per person would be charged to the card provided. If this booking is not reconfirmed 7 days prior, we reserve the right to release the table. 

Please note, special terms & conditions may apply for key dates.

 

VOUCHER TERMS & CONDITIONS

Please refer to the Gordon Ramsay Restaurants FAQ page for voucher queries, including extension policies, in light of recent events.

  1. Valentine's Day gift offer - receive a complimentary glass of bubbles on Gordon with all gift experiences purchased online from 1 - 14 February 2021. Guests must be 18 or over. Offer applies to experience vouchers only, excludes all monetary vouchers, masterclasses, and Restaurant Gordon Ramsay experiences. Vouchers will be identified with a VD21-xxxxx prefix to show to the restaurants when you dine.
  2. All Gordon Ramsay Restaurants vouchers are to be redeemed in UK Restaurants only.
  3. All postage of vouchers is to UK addresses only. Please allow up to 7 days for Royal Mail first class delivery
  4. All vouchers are valid for 10 months from the date of sale, unless otherwise stated on limited edition vouchers. Vouchers not used within this time will be forfeited with no entitlement to refund or exchange. It is not possible to extend the voucher beyond the stated 10 month validity period.
  5. All vouchers must be booked in advance.
  6. Vouchers cannot be used on certain holidays such as Christmas Day or New Year's Day or certain promotional days such as Valentine's Day or Mother's Day. Please ask when booking.
  7. Vouchers used on set menus available during promotional periods such as the Festive season (November and December) will be subject to a supplement, payable on the day. Please ask when booking.
  8. Vouchers for experiences (set menus, masterclasses etc) cannot be used in conjunction with any other offer, discount, promotion or government incentive. 
  9. Reservations are subject to availability, at our discretion. Please call the telephone number specified on the restaurant’s home page to make your reservation. Purchase of a voucher is not a guarantee of a reservation.
  10. Vouchers must be presented by the bearer on arrival (printed copy or via smart phone) at the relevant restaurant and must be mentioned when booking.
  11. Vouchers purchased for experiences can be exchanged for the experience detailed on the voucher or for goods and services up to the value of that experience. 
  12. Vouchers for masterclasses are only valid with a booking and no admittance shall be permitted for persons without a booking.
  13. Vouchers can be used as full or part payment on goods and services at Gordon Ramsay Restaurants in the UK. Purchases made with vouchers are not refundable in cash - vouchers can only be used for a single transaction; any remaining amount is not exchangeable for cash or another voucher and will be automatically forfeited.
  14. Experience vouchers, where applicable, include a cover charge, however any items ordered in addition to the experience e.g drinks or side dishes, are not included and will be payable on the day. A 15% discretionary service charge will also be applied to your experience or meal on the day.
  15. Vouchers are not refundable in cash or replaceable if lost, destroyed or stolen.
  16. Risk will pass to the customer upon delivery and title will pass upon receipt of payment in full. Where vouchers are dispatched by email, risk will pass to the customer when the email is sent and title will pass upon receipt of payment in full.
  17. The company reserves the right to amend these terms and conditions without prior notice.
  18. For voucher queries relating to the menus, restaurants or bookings please call 0207 592 7970, email guestrelations@gordonramsay.com or find the restaurant direct here.
  19. For website or technical queries regarding your purchase, shopping cart or receiving the vouchers via email/post please contact 0207 592 7954 or email grvouchers@gordonramsay.com - please note this is technical assistance only, you cannot make a booking via these details. If you have opted to receive your voucher via email, please check your junk folder if you do not receive an email notification.
  20. For the avoidance of doubt, the term ‘voucher’ as used in these terms and conditions refers only to vouchers purchased directly from the Gordon Ramsay Restaurants website (www.gordonramsayrestaurants.com) and include monetary vouchers, experience meal vouchers and experience day vouchers.
  21. Experience vouchers do not include drinks, wine pairings, additional dishes or 15% service charge, unless otherwise stated. Additional extras/items will be payable on the day. 
  22. Gordon Ramsay Restaurants vouchers are not accepted at Gordon Ramsay Burger at Harrods.

BOOKINGS 

To book your Gordon Ramsay Restaurants voucher or experience, please contact the respective restaurant directly via phone, or make your booking online noting your individual voucher code. Please ensure you bring your voucher with you, printed or via your smartphone, to present to the restaurant teams on the day.

Online bookings can be made here via our website or directly with the restaurant.

If you have a masterclass voucher (e.g cocktail or culinary masterclass experiences), please contact our dedicated Experiences team on 0207 592 7970 to confirm your booking with your voucher code.

If you have a query about masterclass formats, class availability and future dates, please also call 0207 5927970 or email experiences@gordonramsay.com.

  

REFUND POLICY

Should you be unhappy with your vouchers, please return them to us within seven (7) days of receipt and we will provide a full refund.

To request a refund, please call 0207 592 7954 to report the problem and then post the vouchers to Gordon Ramsay Vouchers, Willoughby House, 439 Richmond Road, Twickenham TW1 2AG.

The refund would be made to the card used for payment and for the full amount stated, including the postage and packaging.

 

CANCELLATION POLICY

Guest cancellations of meal experiences and monetary voucher bookings are subject to the cancellation policy of that restaurant; guests may be charged a cancellation fee.  Where a voucher has not been used due to the cancellation of a booking, the voucher remains valid until used or expired.

Experience vouchers cancelled by customers less than 4 weeks before a booked experience day shall be forfeited with no right to refund or exchange.

In the unlikely event a booked experience day is cancelled by the company the experience voucher shall remain valid and the company will make every endeavour to rebook the experience day at a mutually convenient time within the next 12 months. Where a booking cannot be re-arranged the experience voucher can be used in exchange for goods and services up to the face value of the voucher at a Gordon Ramsay Restaurant in the UK (subject to voucher expiry and reservation at the restaurant).

The company cannot be held liable for any travel or accommodation costs in relation to a cancellation and experience day vouchers that are not rebooked or exchanges for goods and service shall be forfeited.

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