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Terms & Conditions

Read our Terms & Conditions for restaurant bookings and gifts & experiences voucher purchases.

 

Click for restaurant booking terms

 

Click for gifts & experiences voucher terms

 

[Last updated on 9 September 2020]

 

RESTAURANT BOOKING TERMS & CONDITIONS

Lucky Cat:

Please note we are complying with all Government guidelines and we ask that our guests do the same. Please arrive at the time of your booking and note all guests are required to leave the restaurant by 10pm. Visit gordonramsayrestaurants.com/COVID-19 for our full policy.

Bookings of 5+ require card details to confirm your reservation.

In the event that the booking is not honoured or is cancelled with less than 48 hours' notice a cancellation fee of £50 per person will be charged to the card.

Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Bread Street Kitchen:

Please note we are complying with all Government guidelines and we ask that our guests do the same. Please arrive at the time of your booking and note all guests are required to leave the restaurant by 10pm. Visit gordonramsayrestaurants.com/COVID-19 for our full policy.

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card.

For the Festive period, from 16 November to 24 December, we will require credit card details for all bookings of 6+ to hold your reservation. 

 

Savoy Grill:

Please note we are complying with all Government guidelines and we ask that our guests do the same. Please arrive at the time of your booking and note all guests are required to leave the restaurant by 10pm. Visit gordonramsayrestaurants.com/COVID-19 for our full policy.

Bookings of 5+ require card details to confirm your reservation.

In the event that the booking is not honoured or is cancelled with less than 48 hours' notice a cancellation fee of £50 per person will be charged to the card.

 

Gordon Ramsay Bar & Grill:

Please note we are complying with all Government guidelines and we ask that our guests do the same. Please arrive at the time of your booking and note all guests are required to leave the restaurant by 10pm. Visit gordonramsayrestaurants.com/COVID-19 for our full policy.

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card.

For the Festive period, from 16 November to 24 December, we will require credit card details for all bookings of 6+ to hold your reservation. 

 

Maze Grill Park Walk:

Please note we are complying with all Government guidelines and we ask that our guests do the same. Please arrive at the time of your booking and note all guests are required to leave the restaurant by 10pm. Visit gordonramsayrestaurants.com/COVID-19 for our full policy.

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card.

For the Festive period, from 16 November to 24 December, we will require credit card details for all bookings of 6+ to hold your reservation. 

 

Maze Grill Royal Hospital Road:

Please note we are complying with all Government guidelines and we ask that our guests do the same. Please arrive at the time of your booking and note all guests are required to leave the restaurant by 10pm. Visit gordonramsayrestaurants.com/COVID-19 for our full policy.

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card.

For the Festive period, from 16 November to 24 December, we will require credit card details for all bookings of 6+ to hold your reservation. 

 

Restaurant Gordon Ramsay:

Please note we are complying with all Government guidelines and we ask that our guests do the same. Please arrive at the time of your booking and note all guests are required to leave the restaurant by 10pm. Visit gordonramsayrestaurants.com/COVID-19 for our full policy.

In the event that the booking is not honoured or is cancelled with less than 48 hours' notice, a fee of £100 per person for lunch (£150 on Saturdays) or £150 per person for dinner would be charged to the card.

Please note for the Festive period, from 1 December and 9 January at Restaurant Gordon Ramsay, a cancellation fee of £150.00 will apply to all bookings. For more information please contact the restaurant directly

Dress code: At the request of our guests, Restaurant Gordon Ramsay has a smart dress code - jacket preferred, shirt with a collar required for gentlemen, no t-shirts, shorts, sportswear, sneakers or trainers of any kind.

 

Petrus:

Please note we are complying with all Government guidelines and we ask our guests to do the same. Please arrive at the time of your booking and note all guests are required to leave the restaurant by 10pm. Visit gordonramsayrestaurants.com/COVID-19 for our full policy.

Bookings of 5+ require card details to confirm your reservation.

In the event that the booking is not honoured or is cancelled with less than 48hrs notice a fee of £50pp for lunch and £100pp for dinner will be charged to the card.

 

The Narrow:

Please note we are complying with all Government guidelines and we ask that our guests do the same. Please arrive at the time of your booking and note all guests are required to leave the restaurant by 10pm. Visit gordonramsayrestaurants.com/COVID-19 for our full policy.

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card.

For the Festive period, from 16 November to 24 December, we will require credit card details for all bookings of 6+ to hold your reservation. 

 

Heddon Street Kitchen:

Please note we are complying with all Government guidelines and we ask that our guests do the same. Please arrive at the time of your booking and note all guests are required to leave the restaurant by 10pm. Visit gordonramsayrestaurants.com/COVID-19 for our full policy.

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card.

For the Festive period, from 16 November to 24 December, we will require credit card details for all bookings of 6+ to hold your reservation. 

 

Union Street Café:

Please note we are complying with all Government guidelines and we ask that our guests do the same. Please arrive at the time of your booking and note all guests are required to leave the restaurant by 10pm. Visit gordonramsayrestaurants.com/COVID-19 for our full policy.

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card.

For the Festive period, from 16 November to 24 December, we will require credit card details for all bookings of 6+ to hold your reservation. 

 

York & Albany:

Please note we are complying with all Government guidelines and we ask that our guests do the same. Please arrive at the time of your booking and note all guests are required to leave the restaurant by 10pm. Visit gordonramsayrestaurants.com/COVID-19 for our full policy.

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card.

For the Festive period, from 16 November to 24 December, we will require credit card details for all bookings of 6+ to hold your reservation.  

 

Plane Food:

Please note we are complying with all Government guidelines and we ask that our guests do the same. Please arrive at the time of your booking and note all guests are required to leave the restaurant by 10pm. Visit gordonramsayrestaurants.com/COVID-19 for our full policy.

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card.

For the Festive period, from 16 November to 24 December, we will require credit card details for all bookings of 6+ to hold your reservation. 

 

London House:

Please note we are complying with all Government guidelines and we ask that our guests do the same. Please arrive at the time of your booking and note all guests are required to leave the restaurant by 10pm. Visit gordonramsayrestaurants.com/COVID-19 for our full policy.

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card.

For the Festive period, from 16 November to 24 December, we will require credit card details for all bookings of 6+ to hold your reservation.  

 

Petrus Kitchen Table:

All bookings require card details to confirm your reservation.

In the event that the booking is not honoured in whole or in part or is cancelled with less than 7 days notice, a cancellation fee of the Kitchen Table Experience menu price per person would be charged to the card provided.

If this booking is not reconfirmed 7 days prior, we reserve the right to release the table. 

Please note - Prices and Booking terms and conditions for festive and key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Savoy Kitchen Table:

All bookings require card details to confirm your reservation.

In the event that the booking is not honoured in whole or in part or is cancelled with less than 7 days notice, a cancellation fee of the Kitchen Table Experience menu price per person would be charged to the card provided.

If this booking is not reconfirmed 7 days prior, we reserve the right to release the table. 

Please note - Prices and Booking terms and conditions for festive and key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Heddon Street Kitchen Table:

All bookings require card details to confirm your reservation.

In the event that the booking is not honoured in whole or in part or is cancelled with less than 7 days notice, a cancellation fee of the Kitchen Table Experience menu price per person would be charged to the card provided.

If this booking is not reconfirmed 7 days prior, we reserve the right to release the table. 

Please note - Prices and Booking terms and conditions for festive and key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Gordon Ramsay Bar & Grill Butcher’s Block:

All bookings require card details to confirm your reservation.

In the event that the booking is not honoured in whole or in part or is cancelled with less than 7 days notice, a cancellation fee of the Kitchen Table Experience menu price per person would be charged to the card provided.

If this booking is not reconfirmed 7 days prior, we reserve the right to release the table. 

Please note - Prices and Booking terms and conditions for festive and key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Lucky Cat - Kasai Chef's Table:

All bookings require card details to confirm your reservation.

In the event that the booking is not honoured in whole or in part or is cancelled with less than 7 days notice, a cancellation fee of the Kitchen Table Experience menu price per person would be charged to the card provided.

If this booking is not reconfirmed 7 days prior, we reserve the right to release the table. 

Please note - Prices and Booking terms and conditions for festive and key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Lucky Cat - Kori Chef's Table:

All bookings require card details to confirm your reservation.

In the event that the booking is not honoured in whole or in part or is cancelled with less than 7 days notice, a cancellation fee of the Kitchen Table Experience menu price per person would be charged to the card provided.

If this booking is not reconfirmed 7 days prior, we reserve the right to release the table. 

Please note - Prices and Booking terms and conditions for festive and key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

Please note we are complying with all Government guidelines and we ask that our guests do the same. Please arrive at the time of your booking and note all guests are required to leave the restaurant by 10pm. Visit gordonramsayrestaurants.com/COVID-19 for our full policy.

Should card details be required to secure your booking please note that if the booking is not honoured or is cancelled with less than 48hrs notice a cancellation fee of £30 per person will be charged to the card.

 

 

VOUCHER TERMS & CONDITIONS

Please refer to the Gordon Ramsay Restaurants FAQ page for voucher queries, including extension policies, in light of recent events.

  1. All Gordon Ramsay Restaurants vouchers are to be redeemed in UK Restaurants only.
  2. All postage of vouchers is to UK addresses only. 
  3. All vouchers are valid for 10 months from the date of sale, unless otherwise stated on limited edition vouchers. Vouchers not used within this time will be forfeited with no entitlement to refund or exchange. It is not possible to extend the voucher beyond the stated 10 month validity period.
  4. All vouchers must be booked in advance.
  5. Vouchers cannot be used on certain holidays such as Christmas Day or New Year's Day or certain promotional days such as Valentine's Day or Mother's Day. Please ask when booking.
  6. Vouchers used on set menus available during promotional periods such as the festive season (November and December) will be subject to a supplement, payable on the day. Please ask when booking.
  7. Vouchers for experiences (set menus, masterclasses etc) cannot be used in conjunction with any other offer, discount, promotion or government incentive, including the Government Eat Out to Help Out scheme. Monetary vouchers can be accepted as cash payment alongside the EOTHO scheme, provided the total bill is less than the value of the gift voucher.
  8. Reservations are subject to availability, at our discretion. Please call the telephone number specified on the restaurant’s home page to make your reservation. Purchase of a voucher is not a guarantee of a reservation.
  9. Vouchers must be presented by the bearer on arrival (printed copy or via smart phone) at the relevant restaurant and must be mentioned when booking.
  10. Vouchers purchased for experiences can be exchanged for the experience detailed on the voucher or for goods and services up to the value of that experience. 
  11. Vouchers for masterclasses are only valid with a booking and no admittance shall be permitted for persons without a booking.
  12. Vouchers can be used as full or part payment on goods and services at Gordon Ramsay Restaurants in the UK. Purchases made with vouchers are not refundable in cash - vouchers can only be used for a single transaction; any remaining amount is not exchangeable for cash or another voucher and will be automatically forfeited.
  13. Experience vouchers, where applicable, include a cover charge, however any items ordered in addition to the experience e.g drinks or side dishes, are not included and will be payable on the day. A 15% discretionary service charge will also be applied to your experience or meal on the day.
  14. Vouchers are not refundable in cash or replaceable if lost, destroyed or stolen.
  15. Risk will pass to the customer upon delivery and title will pass upon receipt of payment in full. Where vouchers are dispatched by email, risk will pass to the customer when the email is sent and title will pass upon receipt of payment in full.
  16. The company reserves the right to amend these terms and conditions without prior notice.
  17. For voucher queries relating to the menus, restaurants or bookings please call 0207 592 7970, email guestrelations@gordonramsay.com or find the restaurant direct here.
  18. For website or technical queries regarding your purchase, shopping cart or receiving the vouchers via email/post please contact 0207 592 7954 or email grvouchers@gordonramsay.com - please note this is technical assistance only, you cannot make a booking via these details. If you have opted to receive your voucher via email, please check your junk folder if you do not receive an email notification.
  19. For the avoidance of doubt, the term ‘voucher’ as used in these terms and conditions refers only to vouchers purchased directly from the Gordon Ramsay Restaurants website (www.gordonramsayrestaurants.com) and include monetary vouchers, experience meal vouchers and experience day vouchers.
  20. Experience vouchers do not include drinks, wine pairings, additional dishes or 15% service charge, unless otherwise stated. Additional extras/items will be payable on the day. 

BOOKINGS 

To book your Gordon Ramsay Restaurants voucher or experience, please contact the respective restaurant directly via phone, or make your booking online noting your individual voucher code. Please ensure you bring your voucher with you, printed or via your smartphone, to present to the restaurant teams on the day.

Online bookings can be made here via our website, however, if you would like to speak to someone regarding your booking, please contact us on 0207 592 7970.

If you have a masterclass voucher (e.g cocktail or culinary masterclass experiences), please contact our dedicated Experiences team on 0207 592 7970 to confirm your booking with your voucher code.

If you have a query about masterclass formats, class availability and future dates, please also call 0207 5927970 or email experiences@gordonramsay.com.

  

REFUND POLICY

Should you be unhappy with your vouchers, please return them to us within seven (7) days of receipt and we will provide a full refund.

To request a refund, please call 0207 592 7954 to report the problem and then post the vouchers to Gordon Ramsay Vouchers, Willoughby House, 439 Richmond Road, Twickenham TW1 2AG.

The refund would be made to the card used for payment and for the full amount stated, including the postage and packaging.

 

CANCELLATION POLICY

Guest cancellations of meal experiences and monetary voucher bookings are subject to the cancellation policy of that restaurant; guests may be charged a cancellation fee.  Where a voucher has not been used due to the cancellation of a booking, the voucher remains valid until used or expired.

Experience vouchers cancelled by customers less than 4 weeks before a booked experience day shall be forfeited with no right to refund or exchange.

In the unlikely event a booked experience day is cancelled by the company the experience voucher shall remain valid and the company will make every endeavour to rebook the experience day at a mutually convenient time within the next 12 months. Where a booking cannot be re-arranged the experience voucher can be used in exchange for goods and services up to the face value of the voucher at a Gordon Ramsay Restaurant in the UK (subject to voucher expiry and reservation at the restaurant).

The company cannot be held liable for any travel or accommodation costs in relation to a cancellation and experience day vouchers that are not rebooked or exchanges for goods and service shall be forfeited.

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