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Terms & Conditions

Read our Terms and Conditions for booking our individual restaurants, buying our gifts and experiences vouchers, and our Boxing Day Sale gifts and experiences vouchers.

 

RESTAURANT BOOKING TERMS & CONDITIONS

Lucky Cat:

Please note that all bookings require card details for groups of 5+. All dinner bookings Tuesday to Saturday also require card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours' notice the cancellation fee of £50 per person will be charged to the card.

 

Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Bread Street Kitchen:

It is our booking procedure to secure bookings for 13+ guests with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of Bread Street Kitchen to charge £30.00 per person to your card.

 

Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Savoy Grill:

It is our booking procedure to secure bookings for 4+ guests with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of Savoy Grill to charge £50.00 per person to your card.

 

Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Gordon Ramsay Bar & Grill:

It is our booking procedure to secure bookings for 13+ guests with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of Gordon Ramsay Bar & Grill to charge £30.00 per person to your card. 

 

Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Maze Grill Park Walk:

It is our booking procedure to secure bookings for parties of 13+ with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of maze Grill to charge £30.00 per person to your card.

 

Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Maze Grill Royal Hospital Road:

It is our booking procedure to secure bookings for parties of 13+ with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of maze Grill to charge £30.00 per person to your card.

 

Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Restaurant Gordon Ramsay:

Restaurant Gordon Ramsay requests a credit card number to hold this reservation.

 

It is our booking procedure to secure the booking with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of Restaurant Gordon Ramsay to charge £100.00 per person for lunch (£150.00 on Saturdays) or £150.00 per person for dinner to your card.

 

Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Dress code: At the request of our guests, Restaurant Gordon Ramsay has a smart dress code - jacket preferred, shirt with a collar required for gentlemen, no t-shirts, shorts, sportswear, sneakers or trainers of any kind.

 

Petrus:

It is our booking procedure to secure the reservation with credit or debit card details for bookings of 5+.

 

In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of Petrus to charge £50.00 per person for lunch or £100.00 per person for dinner to your card.

 

Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

The Narrow:

It is our booking procedure to secure bookings for parties of 13+ with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of The Narrow to charge £30.00 per person to your card.

 

Please note - Bookings terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Heddon Street Kitchen:

It is our booking procedure to secure bookings for parties of 13+ with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of Heddon Street Kitchen to charge £30.00 per person to your card.

 

Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Union Street Café and Olive Grove:

It is our booking procedure to secure bookings for parties of 13+ with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of Union Street Cafe to charge £30.00 per person  to your card. 

 

Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

York & Albany:

It is our booking procedure to secure bookings for parties of 13+ with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of York and Albany to charge £30.00 per person to your card.

 

Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Plane Food:

It is our booking procedure to secure bookings for parties of 13+ with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of Plane Food to charge £30.00 per person to your card.

 

Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

London House:

It is our booking procedure to secure bookings for parties of 13+ with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of London House to charge £30.00 per person to your card.

 

Please note - Booking terms and conditions for key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Petrus Kitchen Table:

The Petrus - Kitchen Table requests a credit card number to hold this booking.

 

Bookings are subject to the restaurant's cancellation policy.

 

You will be able to cancel this booking without incurring a charge up to 7 days prior to your requested reservation time. Reductions in party size require 72 hours’ notice before the reservation. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 7 days notice, it will be at the discretion of the restaurant to charge the full menu price per person to your card. 

 

Please note - Prices and Booking terms and conditions for festive and key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Savoy Kitchen Table:

The Savoy Grill - Kitchen Table requests a credit card number to hold this booking.

 

Bookings are subject to the restaurant's cancellation policy.

 

You will be able to cancel this booking without incurring a charge up to 7 days prior to your requested reservation time. Reductions in party size require 72 hours’ notice before the reservation. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 7 days notice, it will be at the discretion of the restaurant to charge the full menu price per person to your card. 

 

Please note - Prices and Booking terms and conditions for festive and key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Heddon Street Kitchen Table:

The Heddon Street Kitchen - Kitchen Table requests a credit card number to hold this booking.

 

Bookings are subject to the restaurant's cancellation policy.

 

You will be able to cancel this booking without incurring a charge up to 7 days prior to your requested reservation time. Reductions in party size require 72 hours’ notice before the reservation. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 7 days notice, it will be at the discretion of the restaurant to charge the full menu price per person to your card. 

 

Please note - Prices and Booking terms and conditions for festive and key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Gordon Ramsay Bar & Grill Butcher’s Block:

The Butcher’s Block at Gordon Ramsay Bar & Grill requests a credit card number to hold this booking.

 

Bookings are subject to the restaurant's cancellation policy.

 

You will be able to cancel this booking without incurring a charge up to 7 days prior to your requested reservation time. Reductions in party size require 72 hours’ notice before the reservation. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 7 days notice, it will be at the discretion of the restaurant to charge the full menu price per person to your card. 

 

Please note - Prices and Booking terms and conditions for festive and key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Lucky Cat - Kasai Chef's Table:

The Kasai Chef's Table at Lucky Cat requests a credit card number to hold this booking.

 

Bookings are subject to the restaurant's cancellation policy.

 

You will be able to cancel this booking without incurring a charge up to 7 days prior to your requested reservation time. Reductions in party size require 72 hours’ notice before the reservation. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 7 days notice, it will be at the discretion of Lucky Cat to charge the full menu price per person to your card. 

 

Please note - Prices and Booking terms and conditions for festive and key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

Lucky Cat - Kori Chef's Table:

The Kori Chef's Table at Lucky Cat requests a credit card number to hold this booking.

 

Bookings are subject to the restaurant's cancellation policy.

 

You will be able to cancel this booking without incurring a charge up to 7 days prior to your requested reservation time. Reductions in party size require 72 hours’ notice before the reservation. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 7 days notice, it will be at the discretion of Lucky Cat to charge the full menu price per person to your card. 

 

Please note - Prices and Booking terms and conditions for festive and key dates are subject to change and will be released closer to the date. For more information please contact the restaurant directly

 

VOUCHER TERMS & CONDITIONS

  1. All Gordon Ramsay Restaurants vouchers are to be redeemed in UK Restaurants only.
  2. All postage of vouchers is to UK addresses only. 
  3. All vouchers are valid for 10 months from the date of sale, unless otherwise stated on limited edition vouchers. Vouchers not used within this time will be forfeited with no entitlement to refund or exchange. It is not possible to extend the voucher beyond the stated 10 month validity period.
  4. All vouchers must be booked in advance.
  5. Vouchers cannot be used on certain holidays such as Christmas Day or New Year's Day or certain promotional days such as Valentine's Day or Mother's Day. Please ask when booking.
  6. Vouchers used on set menus available during promotional periods such as the festive season or sporting tournaments may be subject to a supplement. Please ask when booking.
  7. Reservations are subject to availability, at our discretion. Please call the telephone number specified on the restaurant’s home page to make your reservation. Purchase of a voucher is not a guarantee of a reservation.
  8. Vouchers can be used as full or part payment on goods and services at Gordon Ramsay Group Restaurants in the UK. Purchases made with vouchers are not refundable in cash.
  9. Vouchers are not transferable, refundable in cash or replaceable if lost, destroyed or stolen.
  10. All vouchers must be presented by the bearer on arrival (printed or via smart phone) at the relevant restaurant and must be mentioned when booking.
  11. Vouchers purchased for experiences can be exchanged for the experience detailed on the voucher or for goods and services up to the value of that experience.  Items ordered in addition to the experience and discretionary service charges / gratuities are not included in the price of experience vouchers.
  12. Experience Vouchers cannot be exchanged between restaurants.
  13. Vouchers for experience days (i.e. masterclass) are only valid with a booking and no admittance shall be permitted for persons without a booking.
  14. Vouchers can only be used for a single transaction; any remaining amount is not exchangeable for cash or another voucher and will be automatically forfeited.
  15. Experience Vouchers, where applicable, include a £2 cover charge. Service charges may apply.
  16. Risk will pass to the customer upon delivery and title will pass upon receipt of payment in full. Where vouchers are dispatched by email, risk will pass to the customer when the email is sent and title will pass upon receipt of payment in full.
  17. The company reserves the right to amend these terms and conditions without prior notice.
  18. For technical queries regarding the website, shopping cart or receiving the vouchers please contact 020 7592 7954 or email grvouchers@gordonramsay.com. If you have opted to receive your voucher via email, please check your junk folder if you do not receive an email notification.
  19. For voucher queries relating to the menus, restaurants or bookings please call 020 7592 7970, email guestrelations@gordonramsay.com or find the restaurant direct here.
  20. For the avoidance of doubt, the term ‘voucher’ as used in these terms and conditions refers only to vouchers purchased directly from the Gordon Ramsay Restaurants website (www.gordonramsayrestaurants.com) and include monetary vouchers, experience meal vouchers and experience day vouchers.
  21. Experience vouchers do not include drinks, wine pairings, additional dishes or service charge, unless otherwise stated. Additional items will be payable on the day. Please ensure you bring your voucher with you, printed or via your smartphone, to present to the restaurant teams on the day.
  22. Lucky Cat by Gordon Ramsay vouchers may be redeemed from 24 June 2019.

  

REFUND POLICY

Should you be unhappy with your vouchers, please return them to us within seven days of receipt and we will provide a full refund.

To request a refund, please call +44(0)20 7592 7954 to report the problem and then post the vouchers to Gordon Ramsay Vouchers, Willoughby House, 439 Richmond Road, Twickenham TW1 2AG.

The refund would be made to the card used for payment and for the full amount stated, including the postage and packaging.

 

CANCELLATION POLICY

Guest cancellations of meal experiences and monetary voucher bookings are subject to the cancellation policy of that restaurant; guests may be charged a cancellation fee.  Where a voucher has not been used due to the cancellation of a booking, the voucher remains valid until used or expired.

Experience vouchers cancelled by customers less than 4 weeks before a booked experience day shall be forfeited with no right to refund or exchange.

In the unlikely event a booked experience day is cancelled by the company the experience voucher shall remain valid and the company will make every endeavour to rebook the experience day at a mutually convenient time within the next 12 months.  Where a booking cannot be re-arranged the experience voucher can be used in exchange for goods and services up to the face value of the voucher at a Gordon Ramsay Restaurant in the UK (subject to voucher expiry and reservation at the restaurant).

The company cannot be held liable for any travel or accommodation costs in relation to a cancellation and experience day vouchers that are not rebooked or exchanges for goods and service shall be forfeited.

 

Boxing Day Sale & Love January

Voucher Terms & Conditions

  1. Boxing Day Sale vouchers refer to those purchased between 23.59 on 25 December 2019 and 12.00 on 1 January 2020 from the Boxing Day Sale promotion page (https://www.gordonramsayrestaurants.com/gifts-and-experiences/boxing-day-sale).
  2. The Boxing Day Sale consists of selected vouchers with 25% discount from their regular purchase price (Beef Wellington Experience at Heddon Street Kitchen, Beef Wellington Experiences at Bread Street Kitchen and Rare-Breed Steak Experience at Gordon Ramsay Bar & Grill, and a Love January set menu voucher at 8 x participating Gordon Ramsay Restaurants (Heddon Street Kitchen, Gordon Ramsay Bar & Grill, London House, York & Albany, Union Street Café, The Narrow, maze Grill Royal Hospital Road and maze Grill Park Walk).
  3. Boxing Day Sale vouchers with 25% off will be redeemable for their full original purchase value as displayed on the website.
  4. Love January vouchers are valid for two-courses from the specified Love January menus per person – 2 guests will dine from 2 courses each for a total of £30.
  5. Vouchers purchased as part of the Boxing Day Sale promotion with 25% off are valid and redeemable between 2 January and 31 March 2020 only, excluding 14-16 February (Valentine’s Weekend) and 22 March (Mother’s Day).
  6. Vouchers purchased as part of the Boxing Day Sale promotion as ‘Love January’ set menus are valid and redeemable between 2 January and 13 February 2020 only. Love January vouchers cannot be redeemed on Valentine’s Day, 14 February.
  7. The validity period of Boxing Day Sale vouchers cannot, under any circumstances, be extended or altered to a different period.
  8. Boxing Day Sale vouchers with 25% off can be identified by a BF19 prefix within the individual voucher code e.g BF19-xxxx-xxxxx, and are labelled on each individual product page.
  9. Love January vouchers can be identified by a LJ20 prefix within the individual voucher code e.g LJ20-xxxx-xxxxx, and are labelled on each individual product page.
  10. Boxing Day Sale and Love January vouchers are to be redeemed in participating UK restaurants only.
  11. All postage of Boxing Day Sale and Love January vouchers is to UK addresses only. Please allow 3-5 days for standard Royal Mail postage after Christmas voucher sales period.
  12. To redeem a Boxing Day Sale or Love January voucher, a booking must be made in advance, directly with the restaurant.
  13. Reservations are subject to availability. Please call the restaurant as per the contact details on the website, or alternatively book your table online, providing your voucher code at the time of your booking. Purchase of a voucher is not a guarantee of a reservation at the time of your choice.
  14. Vouchers must be presented (printed or smartphone) by the bearer on arrival at the relevant restaurant and must be mentioned when booking.
  15. Vouchers can be used as full or part payment on goods and services at Gordon Ramsay Restaurants in the UK. Purchases made with vouchers are not refundable in cash.
  16. Vouchers are not transferable, refundable in cash or replaceable if lost, destroyed or stolen.
  17. Vouchers purchased for experiences can only be exchanged for the experience detailed on the voucher or for goods and services up to the value of that experience. Items ordered in addition to the experience and discretionary 12.5% service charges / gratuities are not included in the price of vouchers and are payable on the day.
  18. Vouchers cannot be exchanged between restaurants.
  19. Vouchers for masterclass experiences (i.e. cocktail or cooking masterclasses) are only valid with a booking and no admittance shall be permitted for persons without a booking. Specific masterclass dates and times are stipulated on the voucher where appropriate and are subject to availability.
  20. Vouchers can only be used for a single transaction; any remaining amount is not exchangeable for cash or another voucher and will be automatically forfeited.
  21. Experience vouchers, where applicable, include a £2 cover charge. Service charges apply, as per point 17.
  22. The Boxing Day Sale or Love January offer cannot be used in conjunction with any other gifts & experiences promotion including corporate gifting (Buy 10, receive 1 complimentary voucher). The corporate gifting offer applies to full price gifts & experiences vouchers only.
  23. Risk will pass to the customer upon delivery and title will pass upon receipt of payment in full. Where Love January vouchers are dispatched by email, risk will pass to the customer when the email is sent and title will pass upon receipt of payment in full.
  24. The company reserves the right to amend these terms and conditions without prior notice.
  25. For technical queries regarding the website, shopping cart or receiving a Boxing Day Sale or Love January voucher please contact the Gordon Ramsay Vouchers Team on 020 7592 7954. If you have opted to receive your voucher via email, please check your junk folder if you do not receive an email notification.
  26. For voucher queries relating to the menus, restaurants or bookings please call Guest Relations on 020 7592 7970 or find the restaurant direct here.
  27. For the avoidance of doubt, the term ‘voucher’ as used in these terms and conditions refers only to vouchers purchased directly from the Gordon Ramsay Restaurants website.(www.gordonramsayrestaurants.com) and include meal and masterclass experience vouchers.
  28. Full regular voucher terms & conditions also apply to Boxing Day Sale or Love January voucher purchases, as listed below.
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