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Terms & conditions

GORDON RAMSAY RESTAURANT VOUCHERS

  1. All vouchers are to be redeemed in UK Restaurants only.
  2. All postage of vouchers is to UK addresses only. 
  3. All vouchers are valid for 10 months from the date of sale. Vouchers not used within this time will be forfeited with no entitlement to refund or exchange. It is not possible to extend the voucher beyond the stated 10 month validity period.
  4. All vouchers must be booked in advance.
  5. Vouchers cannot be used on certain holidays such as Christmas Day or New Year's Day or certain promotional days such as Valentine's Day or Mother's Day. Please ask when booking.
  6. Vouchers used on set menus available during promotional periods such as the festive season or sporting tournaments may be subject to a supplement. Please ask when booking.
  7. Reservations are subject to availability, at our discretion. Please call the telephone number specified on the restaurant’s home page to make your reservation. Purchase of a voucher is not a guarantee of a reservation.
  8. Vouchers can be used as full or part payment on goods and services at Gordon Ramsay Group Restaurants in the UK. Purchases made with vouchers are not refundable in cash.
  9. Vouchers are not transferable, refundable in cash or replaceable if lost, destroyed or stolen.
  10. All vouchers must be presented by the bearer on arrival (printed or via smart phone) at the relevant restaurant and must be mentioned when booking.
  11. Vouchers purchased for experiences can be exchanged for the experience detailed on the voucher or for goods and services up to the value of that experience.  Items ordered in addition to the experience and discretionary service charges / gratuities are not included in the price of experience vouchers.
  12. Experience Vouchers cannot be exchanged between restaurants.
  13. Vouchers for experience days (i.e. masterclass) are only valid with a booking and no admittance shall be permitted for persons without a booking.
  14. Vouchers can only be used for a single transaction; any remaining amount is not exchangeable for cash or another voucher and will be automatically forfeited.
  15. Experience Vouchers, where applicable, include a £2 cover charge. Service charges may apply.
  16. Risk will pass to the customer upon delivery and title will pass upon receipt of payment in full. Where vouchers are dispatched by email, risk will pass to the customer when the email is sent and title will pass upon receipt of payment in full.
  17. The company reserves the right to amend these terms and conditions without prior notice.
  18. For technical queries regarding the website, shopping cart or receiving the vouchers please contact 020 7592 7954. If you have opted to receive your voucher via email, please check your junk folder if you do not receive an email notification.
  19. For voucher queries relating to the menus, restaurants or bookings please call 020 7592 1360 or find the restaurant direct here.
  20. For the avoidance of doubt, the term ‘voucher’ as used in these terms and conditions refers only to vouchers purchased directly from the Gordon Ramsay Group website (www.gordonramsayrestaurants.com) and include monetary vouchers, experience meal vouchers and experience day vouchers.

 

BOXING DAY SALE/ONE'S ON US VOUCHERS

  1. The Boxing Day Sale will run between 00.00 on Tuesday 26 December and 23.59 on Sunday 31 December 2017 on the Boxing Day Sale landing page (https://www.gordonramsayrestaurants.com/gifts-and-experiences/boxing-day-sale/)
  2. The Boxing Day Sale consists of January 'One's on Us' set menu vouchers (2 people dine for the price of 1) at selected Gordon Ramsay Restaurants, 25% off a 'Beef Wellington Experience at Heddon Street Kitchen' and 25% off a 'Lunch at maze', to be redeemed in January 2018.
  3. One’s on Us vouchers are available to redeem at participating sites only: London House, Heddon Street Kitchen, Maze Grill Mayfair, Maze Grill Park Walk, Maze Grill Royal Hospital Road, The Narrow, York & Albany and Union Street Café, as specified on the individual vouchers.
  4. Vouchers purchased as part of the Boxing Day Sale/One’s on Us promotion are redeemable between 2 January and 16 February 2018 only. This validity period cannot, under any circumstances, be extended or altered to a different period.
  5. Boxing Day Sale/One’s on Us vouchers can be identified by a JO18 prefix within the individual voucher code e.g JO18-xxxx-xxxxx
  6. Full regular voucher Terms & Conditions also apply, as below.

  

REFUND POLICY

Should you be unhappy with your vouchers, please return them to us within seven days of receipt and we will provide a full refund.

To request a refund, please call +44(0)20 7592 7954 to report the problem and then post the vouchers to Gordon Ramsay Vouchers, Willoughby House, 439 Richmond Road, Twickenham TW1 2AG.

The refund would be made to the card used for payment and for the full amount stated, including the postage and packaging.

 

CANCELLATION POLICY

Guest cancellations of meal experiences and monetary voucher bookings are subject to the cancellation policy of that restaurant; guests may be charged a cancellation fee.  Where a voucher has not been used due to the cancellation of a booking, the voucher remains valid until used or expired.

Experience vouchers cancelled by customers less than 4 weeks before a booked experience day shall be forfeited with no right to refund or exchange.

In the unlikely event a booked experience day is cancelled by the company the experience voucher shall remain valid and the company will make every endeavour to rebook the experience day at a mutually convenient time within the next 12 months.  Where a booking cannot be re-arranged the experience voucher can be used in exchange for goods and services up to the face value of the voucher at a Gordon Ramsay Group Restaurant in the UK (subject to voucher expiry and reservation at the restaurant).

The company cannot be held liable for any travel or accommodation costs in relation to a cancellation and experience day vouchers that are no rebooked or exchanges for goods and service shall be forfeited.

 

RESTAURANT BOOKINGS

Maze:

It is our booking procedure to secure bookings for 9+ guests with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of maze to charge £30.00 per person for lunch or £60.00 per person for dinner to your card and you agree to receive promotional material from Gordon Ramsay Group.

 

Savoy Grill:

It is our booking procedure to secure bookings for 5+ guests with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of Savoy Grill to charge £40.00 per person for lunch or £60.00 per person for dinner to your card and you agree to receive promotional material from Gordon Ramsay Group.

 

London House:

I agree to receive promotional material from Gordon Ramsay Group.

 

Maze Grill Mayfair:

It is our booking procedure to secure bookings for parties over 8 guests with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of maze Grill to charge £25.00 per person for lunch or £40.00 per person for dinner to your card and you agree to receive promotional material from Gordon Ramsay Group.

 

Maze Grill Park Walk:

It is our booking procedure to secure bookings for parties of 5+ with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of maze Grill to charge £25.00 per person for lunch or £40.00 per person for dinner to your card and you agree to receive promotional material from Gordon Ramsay Group.

 

Maze Grill Royal Hospital Road:

maze Grill RHR requests a credit card number to hold reservations for over 8 people.

It is our booking procedure to secure the booking with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of maze Grill to charge £25.00 per person for lunch or £40.00 per person for dinner to your card and you agree to receive promotional material from Gordon Ramsay Group.

 

RGR:

Restaurant Gordon Ramsay requests a credit card number to hold this reservation.

It is our booking procedure to secure the booking with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of Restaurant Gordon Ramsay to charge £100.00 per person for lunch or £150.00 per person for dinner to your card and you agree to receive promotional material from Gordon Ramsay Group.

 

Dress code

At the request of our guests, Restaurant Gordon Ramsay has a smart dress code - jacket preferred, shirt with a collar required for gentlemen, no t-shirts, shorts, sportswear, sneakers or trainers of any kind.

 

Petrus:

Petrus requests a credit card number to hold this reservation.

In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of Petrus to charge £50.00 per person for lunch or £100.00 per person for dinner to your card and you agree to receive promotional material from Gordon Ramsay Group.

 

The Narrow:

It is our booking procedure to secure bookings for parties greater than 8 with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of The Narrow to charge £35.00 per person for lunch or dinner to your card and you agree to receive promotional material from Gordon Ramsay Group.

 

Heddon Street Kitchen:

It is our booking procedure to secure bookings for parties greater than 8 with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of Heddon Street Kitchen to charge £50.00 per person for lunch or dinner to your card and you agree to receive promotional material from Gordon Ramsay Group.

 

Union Street Café:

It is our booking procedure to secure bookings for 8+ guests with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of Union Street Cafe to charge £40.00 per person for lunch or dinner to your card and you agree to receive promotional material from Gordon Ramsay Group. For reservations on Sundays a cancellation charge of £25 will be applied groups of 6 or more.

 

Union Street Café – Olive Grove:

Bookings 8+ need to be secured with CC details and cancellation fee is £15pp within 48 hours.

Please also note, only bar nibbles and drinks are served at the Union Street Bar.

 

York & Albany:

It is our booking procedure to secure bookings for groups 9+ with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of York and Albany to charge £30.00 per person for lunch or dinner to your card and you agree to receive promotional material from Gordon Ramsay Group.

 

Plane Food:

It is our booking procedure to secure bookings for 12+ guests with credit card details. In the event that the booking is not honoured in whole or in part by you, or is cancelled by you with less than 48 hours notice it will be at the discretion of Plane Food to charge £15.00 per person for lunch or dinner to your card and you agree to receive promotional material from Gordon Ramsay Group.

 

Maze Kitchen Table:

The maze Kitchen Table requests a credit card number to hold this booking.

I accept that this booking is subject to the restaurant's cancellation policy and agree to receive promotional material from Gordon Ramsay Group.

You will be able to cancel this booking without incurring a charge up to 7 days prior to your requested reservation time. Please contact the restaurant with any questions regarding cancellation fees.

 

Petrus Kitchen Table:

The Petrus - Kitchen Table requests a credit card number to hold this booking.

I accept that this booking is subject to the restaurant's cancellation policy and agree to receive promotional material from Gordon Ramsay Group.

You will be able to cancel this booking without incurring a charge up to 7 days prior to your requested reservation time. Please contact the restaurant with any questions regarding cancellation fees.

 

Savoy Kitchen Table:

The Savoy Grill - Kitchen Table requests a credit card number to hold this booking.

I accept that this booking is subject to the restaurant's cancellation policy and agree to receive promotional material from Gordon Ramsay Group.

You will be able to cancel this booking without incurring a penalty up to 7 days prior to your requested reservation time. Please contact the restaurant with any questions regarding cancellation fees.

 

Maze Sushi:

I agree to receive promotional material from Gordon Ramsay Group.

 

Heddon Street Kitchen Table:

The Heddon Street Kitchen - Kitchen Table requests a credit card number to hold this booking.

I accept that this booking is subject to the restaurant's cancellation policy and agree to receive promotional material from Gordon Ramsay Group.

You will be able to cancel this booking without incurring a charge up to 7 days prior to your requested reservation time. Please contact the restaurant with any questions regarding cancellation fees.

 

Maze Grill Mayfair Butcher’s Block:

The Butcher’s Block at Maze Grill Mayfair requests a credit card number to hold this booking.

I accept that this booking is subject to the restaurant's cancellation policy and agree to receive promotional material from Gordon Ramsay Group.

You will be able to cancel this booking without incurring a charge up to 7 days prior to your requested reservation time. Please contact the restaurant with any questions regarding cancellation fees.

 

The Secret Garden at London House:

Thank you for making your reservation at London House.

Your reservation is now confirmed as per below:

We understand that plans occasionally change and we would request as a matter of courtesy that you contact us on 020 7592 8545 or via email at londonhouse@gordonramsay.com to inform us.

Our reception team will reconfirm your reservation by telephone or email two days prior to your reservation date.

Should you have a food allergy, intolerance or sensitivity, please speak to your server about ingredients in our dishes before ordering your meal.

Please note that tables not confirmed by 12 noon on the day of the booking may be released.

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