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Please see responses to some Frequently Asked Questions relating to bookings, vouchers and experiences at Gordon Ramsay Restaurants.
All restaurant reservations are open. Please check our individual restaurant terms and conditions should you need to amend or cancel an upcoming reservation.
If you or any of your party are feeling unwell, especially if you have a high temperature, a new persistent cough or a loss of taste or smell, please contact us to cancel your booking.
For any urgent requests relating to an existing booking, please contact the restaurant directly via phone or email.
I have a Virgin Experience Days, Red Letter Days or Buyagift voucher – can I extend it?
Please note the below contact details and links for third party voucher providers we work with. You will need your voucher serial number and pin code to request an extension via the partner website – please note that Gordon Ramsay Restaurants are unable to extend third party voucher expiry dates, this must be done directly with the provider – please see their websites or contact their Customer Services teams below for more information.
Can I get a refund for my voucher?
Refunds can only be offered within 7 days of purchase, with proof of receipt, please email firstname.lastname@example.org should you wish to claim a refund for your experience. If you are outside of the 7 day period, then regretfully no refunds are offered, however any experience or masterclass voucher can also be used as monetary value at any of our London restaurants.
New restaurant bookings – please make an online reservation via our website
Masterclass bookings: email@example.com
Voucher bookings or enquiries: firstname.lastname@example.org
Voucher website/technical queries: email@example.com
Third party voucher extensions – please contact the provider directly using the provided details
Existing Private Dining and Events bookings: firstname.lastname@example.org
New Private Dining and Events bookings – please send an enquiry via our online booking form