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Frequently Asked Questions

Gordon Ramsay Restaurants

Please see responses to some Frequently Asked Questions relating to bookings, vouchers and experiences at Gordon Ramsay Restaurants.


Restaurant Bookings

All restaurant reservations are open. Please check our individual restaurant terms and conditions should you need to amend or cancel an upcoming reservation.


If you or any of your party are feeling unwell, especially if you have a high temperature, a new persistent cough or a loss of taste or smell, please contact us to cancel your booking. 


For any urgent requests relating to an existing booking, please contact the restaurant directly via phone or email.


Vouchers, Experiences and Masterclasses


I have a Virgin Experience Days, Red Letter Days or Buyagift voucher – can I extend it?

Please note the below contact details and links for third party voucher providers we work with. You will need your voucher serial number and pin code to request an extension via the partner website – please note that Gordon Ramsay Restaurants are unable to extend third party voucher expiry dates, this must be done directly with the provider – please see their websites or contact their Customer Services teams below for more information.

  • Virgin Experience Days: Visit the My Voucher section of the website here to request an extension or visit the Help Centre
  • Red Letter Days: Visit the Extension section of the website here or call Customer Services on 0208 275 5220 (call charges apply)
  • Buyagift: Visit the Extension section of the website here or call Customer Services on 0208 275 5220 (call charges apply)
  • Truly Experiences (Savoy Grill): Visit the Redeem section of the website here, speak to a member of their team online, or email
  • Savoy Experiences/SK Chase: Please see here for frequently asked questions


Can I get a refund for my voucher?

Refunds can only be offered within 7 days of purchase, with proof of receipt, please email should you wish to claim a refund for your experience. If you are outside of the 7 day period, then regretfully no refunds are offered, however any experience or masterclass voucher can also be used as monetary value at any of our London restaurants. 





Contact Details Summary

Existing restaurant bookings – please contact the restaurant directly, alternatively contact with full details of your booking (name, restaurant, time)

New restaurant bookings – please make an online reservation via our website

Masterclass bookings: 

Voucher bookings or enquiries: 

Voucher website/technical queries: 

Third party voucher extensions – please contact the provider directly using the provided details

Existing Private Dining and Events bookings: 

New Private Dining and Events bookings – please send an enquiry via our online booking form


Our full Terms & Conditions for Reservations and Voucher purchases can also be viewed via the link below.

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