Frequently Asked Questions

Gordon Ramsay Restaurants

In light of recent events, please see responses to some Frequently Asked Questions relating to bookings, vouchers and experiences at Gordon Ramsay Restaurants.

Restaurant Bookings

We look forward to welcoming you to our restaurants.

Your wellbeing is important to us, please note we have introduced new measures into our restaurants, including social distancing, enhanced cleaning and hand sanitiser stations. If you or any of your party are feeling unwell, especially if you have a high temperature, a new persistent cough or a loss of taste or smell, please contact us to cancel your booking. For more information on our response to COVID-19, please click here.

When will your restaurants be open?

We will be opening our restaurants again from 4 July, please check our restaurant websites for more information. Online bookings are open and reservations can be made via our website.

I need to cancel or amend an upcoming booking

If you booked online you can cancel/amend your reservation in the same way, please see your booking confirmation email for more information.

For any urgent requests relating to an existing booking, please email reservations@gordonramsay.com – please note we are expecting significant volume of enquiries and we may take longer to respond than usual.

Are your restaurants participating in the Government's Eat Out to Help Out scheme?

The following restaurants are taking part in the scheme, with 50% off food (up to £10 per person), Monday to Wednesday, from 3 to 31 August 2020: Bread Street Kitchen (and Street Pizza Bread Street Kitchen), Heddon Street Kitchen, Gordon Ramsay Bar & Grill, Lucky Cat by Gordon Ramsay, London House, maze Grill Park Walk, The Narrow by Gordon Ramsay, Union Street Cafe, York & Albany and Gordon Ramsay Plane Food. The discount can be applied to food and soft drinks from ALC and seasonal menus, and excludes alcohol and service charge. We cannot accept gift experience vouchers in conjunction with the scheme.

Please note that the following fine dining restaurants are excluded: Restaurant Gordon Ramsay, Petrus by Gordon Ramsay and Savoy Grill Gordon Ramsay.

Private Dining and Events / Group Bookings

I have an existing Private Dining and Events / Group / Kitchen Table reservation – can I reschedule?

For existing and upcoming bookings, please email privatediningandevents@gordonramsay.com and we will help you re-book your event.

For any new Private Dining enquiries for future dates, please submit your request via our online booking form.

Vouchers, Experiences and Masterclasses

I have an upcoming voucher booking, what do I need to bring?

Please ensure that you bring your voucher with you on the day of your booking - our teams will need a copy of this for the booking process. If you have an email version, please show this on your smartphone on the day. Please note that gift vouchers cannot be used in conjunction with any other offer, discount, promotion or government incentive.

My voucher is about to expire, can I extend it?

All Gordon Ramsay gift vouchers, including those shortly due to expire, will be extended to 1 December 2020 (excluding key dates) in light of the current situation. This will be done automatically and you don't need to do anything. Simply contact guestrelations@gordonramsay.com with your details and voucher code to re-book your experience when our restaurants have re-opened.

Please note that some set menu (lunch, dinner/pre-theatre) experiences may not be available, however you will be able to use the monetary value of your voucher towards the A La Carte menu. Please also note that set menu experiences may be subject to a Festive supplement, payable on the day, if booked in November or December.

I am due to attend a masterclass – how do I know if it is going ahead, and can I move it to another time?

Should your masterclass take place during our temporary closure period, a member of our team should have been in touch with you to inform you and extend your voucher. Should you have any further questions please email your query to experiences@gordonramsay.com and we will assist you.

Can I get a refund for my voucher?

Refunds can only be offered within 7 days of purchase, with proof of receipt, please email grvouchers@gordonramsay.com should you wish to claim a refund for your experience. If you are outside of the 7 day period, then regretfully no refunds are offered, however any experience or masterclass voucher can also be used as monetary value at any of our London restaurants. If your voucher is shortly due to expire and you are unable to book by this time, your current voucher will be extended until 1 December 2020 (excluding key dates).

I have a Virgin Experience Days, Red Letter Days or Buyagift voucher – can I extend it?

Please note the below contact details and links for third party voucher providers we work with. You will need your voucher serial number and pin code to request an extension via the partner website – please note that Gordon Ramsay Restaurants are unable to extend third party voucher expiry dates, this must be done directly with the provider. Due to the current situation, third party partners are offering voucher extensions free of charge – please see their websites or contact their Customer Services teams below for more information.

Virgin Experience Days: Visit the My Voucher section of the website here to request an extension or visit the Help Centre
Red Letter Days: Visit the My Voucher section of the website here or call Customer Services on 0208 275 5220 (call charges apply)
Buyagift: Visit the My Voucher section of the website here or call Customer Services on 0208 275 5220 (call charges apply)

I have purchased a Design My Night ticket for an upcoming event – can I cancel?

If you have purchased tickets for an upcoming event via Design My Night and would like to re-book your experience for a later date, or if you would like to request a refund, please contact guestrelations@gordonramsay.com with your DMN ticket reference number and booking details – in the instance where your ticket is for a specific date, we will be happy to welcome you at another time convenient to you.