Frequently Asked Questions

Gordon Ramsay Restaurants

In light of recent events, please see responses to some Frequently Asked Questions relating to bookings, vouchers and experiences at Gordon Ramsay Restaurants.

Restaurant Bookings

Are your restaurants open?

Our London restaurants are temporarily closed. Please continue to check our restaurant websites for more information as the situation evolves. If you have an existing booking during this temporary closure, please note that your booking would have been cancelled and you should have received notification.

When will you be re-opening your restaurants?

As the current situation is changing daily, we are unable to confirm an exact re-opening date, however please continue to check back on our website for more information. Future bookings will be opened online and reservations can be made via our website.

I need to cancel or amend an upcoming booking

If you booked online you can cancel/amend your reservation in the same way, please see your booking confirmation email for more information.

For any urgent requests relating to an existing booking, please email reservations@gordonramsay.com – please note we are expecting significant volume of enquiries and we may take longer to respond than usual.

Private Dining and Events / Group Bookings

I have an existing Private Dining and Events / Group / Kitchen Table reservation – can I reschedule?

For existing and upcoming bookings, please email privatediningandevents@gordonramsay.com and we will help you re-book your event at a later date.

For any new Private Dining enquiries for future dates, please submit your request via our online booking form.

Vouchers, Experiences and Masterclasses

My voucher is about to expire, can I extend it?

All Gordon Ramsay gift vouchers, including those shortly due to expire, can be extended to 1 December 2020 (excluding key dates) in light of the current situation. All bookings can be made online via our website. Alternatively, in urgent cases you can email guestrelations@gordonramsay.com with your details and voucher code to re-book your experience.

Please note that any set menus (lunch, dinner/pre-theatre) may be subject to a Festive supplement, payable on the day, if booked in November or December.

I have a Black Friday / Boxing Day Sale voucher expiring on 31 March – can I extend this?

Please note that we can extend your voucher until 1 December 2020 (excluding key dates).

I am due to attend a masterclass – how do I know if it is going ahead, and can I move it to another time?

Should your masterclass take place during our temporary closure period, a member of our team should have been in touch with you to inform you and extend your voucher. Should you have any further questions please email your query to experiences@gordonramsay.com and we will assist you.

Can I get a refund for my voucher?

Refunds can only be offered within 7 days of purchase, with proof of receipt, please email grvouchers@gordonramsay.com should you wish to claim a refund for your experience. If you are outside of the 7 day period, then regretfully no refunds are offered, however any experience or masterclass voucher can also be used as monetary value at any of our London restaurants. If your voucher is shortly due to expire and you are unable to book by this time, your current voucher will be extended until 1 December 2020 (excluding key dates).

I have a Virgin Experience Days, Red Letter Days or Buyagift voucher – can I extend it?

Please note the below contact details and links for third party voucher providers we work with. You will need your voucher serial number and pin code to request an extension via the partner website – please note that Gordon Ramsay Restaurants are unable to extend third party voucher expiry dates, this must be done directly with the provider. Due to the current situation, third party partners are offering voucher extensions free of charge – please see their websites or contact their Customer Services teams below for more information.

Virgin Experience Days: Visit the My Voucher section of the website here to request an extension or visit the Help Centre
Red Letter Days: Visit the My Voucher section of the website here or call Customer Services on 0208 275 5220 (call charges apply)
Buyagift: Visit the My Voucher section of the website here or call Customer Services on 0208 275 5220 (call charges apply)

I have purchased a Design My Night ticket for an upcoming event – can I cancel?

If you have purchased tickets for an upcoming event via Design My Night and would like to re-book your experience for a later date, or if you would like to request a refund, please contact guestrelations@gordonramsay.com with your DMN ticket reference number and booking details – in the instance where your ticket is for a specific date, we will be happy to welcome you at another time convenient to you.