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Frequently Asked Questions

Gordon Ramsay Restaurants

In light of recent events, please see responses to some Frequently Asked Questions relating to bookings, vouchers and experiences at Gordon Ramsay Restaurants.

 

Restaurant Bookings

Reservations are currently closed, up to and including 14 February 2021, pending the next Government announcement.

 

Please note that your booking has been automatically cancelled if it falls within our closure period. There is nothing for you to do for these bookings. If you had a voucher it has been automatically extended as per the below so you will be able to use it at later date. 

 

Outside the closure period, if you booked online you can cancel/amend your reservation in the same way, please see your booking confirmation email for more information. 

 

For any urgent requests relating to an existing booking, please contact the restaurant directly via phone or email.

 

Vouchers, Experiences and Masterclasses

 

My voucher is about to expire, can I extend it?

All Gordon Ramsay gift vouchers expiring this year will automatically be extended to 31 August 2021 (excluding key dates). This will be done automatically and you don't need to do anything. You will be able to book your experience online or via telephone directly with the restaurant as usual. Please note that some set menu (lunch, dinner/pre-theatre) experiences may not be available, however you will be able to use the monetary value of your voucher towards the A La Carte menu. Please also note that set menu experiences may be subject to a Festive supplement, payable on the day, if booked in December.

If you have a masterclass voucher (Chef's or Cocktail Masterclasses) you can contact experiences@gordonramsay.com to re-book your experience.

If you have a third party voucher (Virgin, Red Letter Days or Buyagift), please speak to the provider directly to arrange an extension using the below details.

 

I have a Virgin Experience Days, Red Letter Days or Buyagift voucher – can I extend it?

Please note the below contact details and links for third party voucher providers we work with. You will need your voucher serial number and pin code to request an extension via the partner website – please note that Gordon Ramsay Restaurants are unable to extend third party voucher expiry dates, this must be done directly with the provider. Due to the current situation, third party partners are offering voucher extensions free of charge – please see their websites or contact their Customer Services teams below for more information.

  • Virgin Experience Days: Visit the My Voucher section of the website here to request an extension or visit the Help Centre
  • Red Letter Days: Visit the Extension section of the website here or call Customer Services on 0208 275 5220 (call charges apply)
  • Buyagift: Visit the Extension section of the website here or call Customer Services on 0208 275 5220 (call charges apply)
  • Truly Experiences (Savoy Grill): Visit the Redeem section of the website here, speak to a member of their team online, or email concierge@trulyexperiences.com
  • Savoy Experiences/SK Chase: Your Savoy Grill experiences will have been automatically extended until 31 August 2021, please follow the usual booking process

 

Can I get a refund for my voucher?

Refunds can only be offered within 7 days of purchase, with proof of receipt, please email grvouchers@gordonramsay.com should you wish to claim a refund for your experience. If you are outside of the 7 day period, then regretfully no refunds are offered, however any experience or masterclass voucher can also be used as monetary value at any of our London restaurants. If your voucher is shortly due to expire and you are unable to book by this time, your current voucher will be automatically be extended until 31 August 2021 for all restaurants, including Savoy Grill. 

 

I am due to attend a masterclass – how do I know if it is going ahead, and can I move it to another time?

Should your masterclass booking be during temporary closure period, a member of our team should have been in touch with you to inform you and extend your voucher. Should you have any further questions please email your query to experiences@gordonramsay.com and we will assist you. 

  

I have purchased a Design My Night ticket for an upcoming event – can I cancel?

If you have purchased tickets for an upcoming event via Design My Night and would like to re-book your experience for a later date, or if you would like to request a refund, please contact guestrelations@gordonramsay.com with your DMN ticket reference number and booking details – in the instance where your ticket is for a specific date, we will be happy to welcome you at another time convenient to you.

 

Private Dining and Events / Group Bookings

I have an existing Private Dining and Events / Group / Kitchen Table reservation – can I reschedule?

For existing and upcoming bookings, please email privatediningandevents@gordonramsay.com and we will help you re-book your event.  For any new Private Dining enquiries for future dates, please submit your request via our online booking form.

 

An Important Note to our Guests

Please note we are complying with all Government guidelines and we ask that our guests do the same. 

 

Your wellbeing is important to us, please note we have introduced new measures into our restaurants, including social distancing, enhanced cleaning and hand sanitiser stations. If you or any of your party are feeling unwell, especially if you have a high temperature, a new persistent cough or a loss of taste or smell, please contact us to cancel your booking. For more information on our response to COVID-19, please click here.

 

Contact Details Summary

Existing restaurant bookings – please contact the restaurant directly, alternatively contact guestrelations@gordonramsay.com with full details of your booking (name, restaurant, time)

New restaurant bookings – please make an online reservation via our website

Masterclass bookings: experiences@gordonramsay.com 

Voucher bookings or enquiries: guestrelations@gordonramsay.com 

Voucher website/technical queries: grvouchers@gordonramsay.com 

Third party voucher extensions – please contact the provider directly using the provided details

Existing Private Dining and Events bookings: privatediningandevents@gordonramsay.com 

New Private Dining and Events bookings – please send an enquiry via our online booking form

 

Our full Terms & Conditions for Reservations and Voucher purchases can also be viewed via the link below.

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